At a Glance
- Tasks: Provide 2nd line technical support and manage escalated issues to ensure system stability.
- Company: Join a leading security organisation with Europe's largest alarm receiving centre.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for growth in a fast-paced, innovative setting.
- Why this job: Be the key link between IT and customers, making a real impact on user experience.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and SQL experience.
The predicted salary is between 30000 - 40000 € per year.
Anne Corder Recruitment is working with a leading client to recruit a Technical Support Engineer to join their team. The organisation operates the largest purpose-built alarm receiving centre and remote monitoring station in Europe, delivering critical security and monitoring services to clients across the UK. This is not a traditional helpdesk role. You will act as a key bridge between IT, data, and customers, taking ownership of application support, ensuring system stability, and delivering a high-quality user experience.
Key Responsibilities
- Provide 2nd line technical and application support to internal users and external customers
- Take ownership of escalated issues and manage them through to resolution
- Identify root causes of recurring issues and implement long-term fixes
- Support system upgrades, testing, and deployment of new features
- Maintain and improve internal documentation and support processes
- Monitor system performance and proactively identify risks or vulnerabilities
Customer Success & Support
- Act as a technical point of contact for key customer accounts
- Deliver onboarding, user training, and best-practice guidance
- Monitor customer usage and engagement to reduce churn
- Translate customer feedback into actionable improvements
- Support SQL-based databases, ensuring performance and integrity
- Write and optimise SQL queries for reporting and issue resolution
- Investigate data discrepancies and support data migrations
About You
- 3+ years’ experience in IT, application or systems support
- Strong troubleshooting mindset with experience resolving application-level issues
- Working knowledge of Windows Server and networking fundamentals
- Experience working with ticketing systems and service management processes
- Confident communicating with customers and managing stakeholder relationships
- Ability to prioritise workload and work independently
- SQL experience (queries, reporting, data integrity)
- Experience supporting business-critical applications
IT Support Technician in Peterborough employer: Frey Consulting Group
Join a dynamic team at a leading organisation renowned for its state-of-the-art alarm receiving centre and remote monitoring station in Europe. As an IT Support Technician, you will thrive in a collaborative work culture that prioritises employee growth and development, offering unique opportunities to engage with cutting-edge technology while ensuring the highest standards of customer service. With a focus on innovation and excellence, this role not only provides competitive benefits but also fosters a supportive environment where your contributions directly impact client satisfaction and system performance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join relevant online forums. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are, the better you’ll perform when it counts!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled technical issues in the past. We want to see your troubleshooting mindset in action, so don’t hold back on the details.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Technician in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with application support, troubleshooting, and any relevant SQL skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don’t forget to mention your experience with customer support and system stability.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can take ownership of problems and find effective solutions, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Frey Consulting Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server and SQL. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you’re not just familiar with the tech but can also think critically under pressure.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully communicated with clients in the past. Think about times when you’ve turned a frustrated customer into a satisfied one. This will highlight your ability to manage stakeholder relationships effectively.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process for identifying root causes of issues and implementing long-term fixes. This will demonstrate your strong troubleshooting mindset and your proactive approach to problem-solving.
✨Prepare Questions About the Role
Have a few insightful questions ready about the company’s systems and processes. Ask about their approach to system upgrades or how they handle customer feedback. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
