At a Glance
- Tasks: Provide top-notch customer service and manage claims for the Swedish market.
- Company: Join a diverse and inclusive team that values your development.
- Benefits: Enjoy performance bonuses, matched pension, private healthcare, and 25 days annual leave.
- Other info: Flexible work culture with great career growth and social events.
- Why this job: Utilise your Swedish language skills in a rewarding international environment.
- Qualifications: Fluent in Swedish and English, with strong customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Joining this team means entering an inclusive environment that values continuous development and diversity. Benefits include:
- Performance based bonus scheme
- 5% matched pension
- Life Insurance
- 25 days annual leave (with options to buy or sell) plus enhanced Maternity and Paternity leave
- Private Medical Healthcare
- Employee Assistance Programme
- Cycle to Work scheme
- A comprehensive performance and development framework to support your career path
- Active Social Events Committee
- A £1,000 refer a friend scheme
As a Customer Service Advisor, you will be the primary point of contact for the Swedish market, handling both customer service enquiries and claims processing. You will ensure a seamless experience by investigating claims, managing communications, and maintaining high standards of service to uphold the company reputation for excellence.
Key Responsibilities
- Provide high quality support to customers, brokers, and insurance companies in Swedish and English
- Accurately record insurance information and manage incoming enquiries within agreed timeframes
- Maintain professional relationships with lessors and suppliers, ensuring all correspondence meets specific insurance criteria
- Keep the internal diary system updated to ensure case transparency across the global team
- Handle complaints and dissatisfaction professionally, following established regulatory policies
Claims Management
- Investigate and assess claims by gathering necessary evidence and documentation
- Determine types of loss, evaluate coverage, and set appropriate financial reserves
- Coordinate equipment repairs or replacements with approved suppliers
- Proactively notify customers of claim status and any potential delays
- Identify opportunities for subrogation, contribution, and salvage recovery
Skills, Knowledge and Experience
- Native level fluency in Swedish and professional fluency in English (written and verbal)
- A genuine desire to assist clients and resolve complex queries
- Strong problem solving skills with the ability to analyse facts and make timely decisions
- Ability to prioritise a busy workload and meet Service Level Agreements
- Flexible approach to changing priorities and a collaborative team player
- Previous experience in customer service
This is a fantastic opportunity to utilise your language skills in a professional, international setting where diversity is celebrated and high performance is rewarded. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV.
As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
Customer Service - Swedish Speaking in Newport employer: Frey Consulting Group
At THOMAS Professional, we pride ourselves on fostering an inclusive and dynamic work environment that champions diversity and continuous development. As a Customer Service Advisor, you will enjoy a range of benefits including a performance-based bonus scheme, generous annual leave, and comprehensive healthcare options, all while working in a supportive team that values your growth and contributions. Join us in a role that not only utilises your language skills but also offers meaningful career advancement opportunities in a vibrant international setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Swedish Speaking in Newport
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to customer service. Think about how you would handle specific situations, especially in Swedish and English, to showcase your language skills.
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to discuss past experiences where you resolved complex queries or handled complaints effectively. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Customer Service - Swedish Speaking in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Advisor. Highlight your experience in customer service, especially any work involving Swedish and English communication. We want to see how you can bring your unique skills to our team!
Showcase Your Language Skills:Since this role requires native-level fluency in Swedish and professional fluency in English, don’t forget to emphasise these skills in your application. We love seeing candidates who can communicate effectively in both languages!
Be Clear and Concise:When writing your cover letter or any additional information, keep it clear and to the point. We appreciate straightforward communication, just like we expect with our customers. Make sure to express your genuine desire to assist clients!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Frey Consulting Group
✨Brush Up on Your Language Skills
Since this role requires native-level fluency in Swedish and professional fluency in English, make sure to practice both languages. Prepare to answer questions in both languages during the interview, showcasing your ability to switch seamlessly between them.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their commitment to diversity and inclusion will help you align your answers with their culture. Be ready to discuss how you can contribute to their inclusive environment.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you resolved complex queries or handled complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses, demonstrating your problem-solving skills effectively.
✨Show Your Team Spirit
This role emphasises collaboration, so be prepared to discuss how you work within a team. Share experiences where you’ve successfully collaborated with others, especially in high-pressure situations, to highlight your flexibility and teamwork skills.
