At a Glance
- Tasks: Assist customers in Portuguese and English, handling enquiries and claims with excellence.
- Company: Join a leading international insurance administration firm that values diversity.
- Benefits: Enjoy a performance bonus, matched pension, private healthcare, and generous leave options.
- Other info: Be part of a multicultural team with exciting social events and career growth opportunities.
- Why this job: Make a real difference in customer service while building your career in a supportive environment.
- Qualifications: Fluent in Portuguese and English, with strong problem-solving and customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
An international leader in insurance administration for the finance and leasing industry is seeking a Native Portuguese Speaker to join their growing, multicultural team. This role is ideal for a customer centric professional who excels at problem solving and wants to build a career within a supportive, forward thinking global organisation.
Employee Benefits:
- Performance based bonus scheme
- 5% matched pension
- Life Insurance
- 25 days annual leave (with options to buy or sell) plus enhanced Maternity and Paternity leave
- Private Medical Healthcare
- Employee Assistance Programme
- Cycle to Work scheme
- A comprehensive performance and development framework to support your career path
- Active Social Events Committee
- £1,000 refer a friend scheme
Role Purpose:
As a Customer Service Advisor, you will be the primary point of contact for the Portuguese market, handling both customer service enquiries and claims processing. You will ensure a seamless experience by investigating claims, managing communications, and maintaining high standards of service to uphold the company reputation for excellence.
Key Responsibilities:
- Provide high quality support to customers, brokers, and insurance companies in Portuguese and English
- Accurately record insurance information and manage incoming enquiries within agreed timeframes
- Maintain professional relationships with lessors and suppliers, ensuring all correspondence meets specific insurance criteria
- Keep the internal diary system updated to ensure case transparency across the global team
- Handle complaints and dissatisfaction professionally, following established regulatory policies
Claims Management:
- Investigate and assess claims by gathering necessary evidence and documentation
- Determine types of loss, evaluate coverage, and set appropriate financial reserves
- Coordinate equipment repairs or replacements with approved suppliers
- Proactively notify customers of claim status and any potential delays
- Identify opportunities for subrogation, contribution, and salvage recovery
Skills, Knowledge and Experience:
- Native level fluency in Portuguese and professional fluency in English (written and verbal)
- A genuine desire to assist clients and resolve complex queries
- Strong problem solving skills with the ability to analyse facts and make timely decisions
- Ability to prioritise a busy workload and meet Service Level Agreements
- Flexible approach to changing priorities and a collaborative team player
- Previous experience in customer service
This is a fantastic opportunity to utilise your language skills in a professional, international setting where diversity is celebrated and high performance is rewarded. As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
Customer Service Advisor - Portuguese Speaking in Newport employer: Frey Consulting Group
Join a dynamic and inclusive team at an international leader in insurance administration, where your role as a Customer Service Advisor will be valued and supported. With a strong focus on employee growth, you will benefit from a comprehensive development framework, generous leave policies, and a vibrant work culture that celebrates diversity. Located in Newport, this hybrid position offers a unique opportunity to thrive in a multicultural environment while enjoying competitive benefits and a performance-based bonus scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Portuguese Speaking in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Frey Consulting Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Frey Consulting Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Portuguese Speaking in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Frey Consulting Group:Your cover letter is your chance to shine! Tell us why you want to work at Frey Consulting Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Frey Consulting Group!
How to prepare for a job interview at Frey Consulting Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
