Frey Consulting Group seeks a senior leader to run a large customer operations function in Greater Manchester. The role heads an 80+ seat contact centre with in-house and outsourced teams, driving performance, cost to serve and customer experience in a high-volume retail environment.
You will report to the Customer Experience Director, build a culture of coaching and accountability, and oversee outsourcing relationships, forecasting, scheduling and change initiatives across the operation.
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Senior CX & Contact Center Leader – 80+ Agents in Manchester employer: Frey Consulting Group
As the Head of Customer Service at our dynamic consumer retail company in Greater Manchester, you will thrive in a fast-paced environment that values excellence and innovation. We offer a supportive work culture that prioritises employee development through cross-training and performance management, ensuring you have the tools to lead a high-performing team. With competitive compensation and a commitment to maintaining a positive workplace atmosphere, we are dedicated to fostering your growth while delivering exceptional service to our diverse customer base.
