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For Companies At a Glance
- Tasks: Keep customers updated, process orders, and resolve queries in a fast-paced environment.
- Company: Join Wixroyd, a leading UK online engineering component supplier known for innovation.
- Benefits: Enjoy a competitive salary, 25 days leave, and a matched pension scheme.
- Why this job: Be part of a dynamic team where your hard work is recognised and rewarded.
- Qualifications: Strong communication skills and computer literacy; customer service experience preferred.
- Other info: Flexible shifts with excellent career growth opportunities in a supportive environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
Wixroyd is one of the UK’s biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee’s hard work and commitment are recognised. We believe in “Delivering a Range of Endless Possibilities” for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you.
The company has recently made significant investments in business systems designed to enable increased operational efficiencies and enable a digital centric sales strategy. We are looking to recruit a confident and motivated person to join our customer services team.
Responsibilities
- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
Qualifications
- Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
- Experience of sales order processing systems useful (full training on the job)
- You will be friendly and ambitious with an excellent telephone manner and communication skills
- You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-pace environment
- You will be confident and approachable
- You will be able to deal with a large volume of sales calls/ customer queries
- You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently
- You will be flexible / multi- tasker
- Organised & Process orientated
- You will have the ability to know how to prioritise and deal with tasks as and when they come in
- You will be pro-active and detail conscious / orientated.
- Minimum grade C in English and Maths GCSE
- Previous experience of working in a customer facing/focused role (preferred)
- Experience in working in a B2B sales environment (desirable)
What we offer
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus bank holidays
- Reward Gateway
- Cycle to work scheme
- Employee Assistance Programme
- Professional training contributions
- Calendar of wellbeing events
Hours of Work
Our company operates on a two-shift basis (on-site) which rotates weekly, to ensure the best service for our customers.
Shift times are:
Week 1: Monday to Friday 8am to 4.30pm and Week 2: Monday to Thursday 9.30am to 6pm, Friday 8am to 4.30pm
Daily breaks are 2 x 15 minutes and 1 x 50 minutes.
Wixroyd (part of Essentra Plc) is one of the UK’s biggest online engineering component suppliers and has gained a reputation for high quality, innovative products. Continued year-on-year sales growth has recently seen the business relocate to a purpose-built facility in Chichester, both the main distribution centre and new modern manufacturing now operate from the same location.
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be requested at interview.
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Customer Service Executive employer: Frey Consulting Group
Contact Detail:
Frey Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know Wixroyd! Research the company’s values and products so you can show off your knowledge during interviews. This will help us see how you fit into our dynamic team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being friendly and approachable is key. Try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Show us your organisational skills! Prepare examples of how you've managed multiple tasks in a busy environment. We love candidates who can juggle responsibilities while keeping everything on track.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're proactive and keen to join our team at Wixroyd.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who fits into our dynamic team.
Tailor Your Application: Make sure to tailor your application to the Customer Service Executive role. Highlight any relevant experience you have, especially in customer-facing roles or sales order processing. This will show us that you understand what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Frey Consulting Group
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to stay calm under pressure and how you prioritise tasks, as these are key traits for a Customer Service Executive.
✨Practice Your Communication Style
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about common challenges in customer service and prepare your responses. This will demonstrate your problem-solving abilities and proactive approach.
