At a Glance
- Tasks: Be the go-to person for customers, resolving queries and ensuring a positive experience.
- Company: Leading energy sector business committed to excellent service and sustainability.
- Benefits: Competitive salary, career development, and a supportive team culture.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Join a team dedicated to service excellence and making a greener future.
- Qualifications: 3-5 years in customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking to join a business committed to delivering excellent service while supporting a greener future? A leading business in the energy sector is seeking an experienced Customer Service Advisor to join their team. As a Customer Service Advisor, you’ll be the first point of contact for customers, resolving queries, managing escalations, and ensuring a positive experience.
The role:
- Handle enquiries via phone, email, and live chat.
- Resolve complaints, billing issues, and technical queries promptly.
- Maintain strong product knowledge to assist and advise customers.
- Support with billing, payments, and account management.
- Accurately log all customer interactions in the CRM system.
- Collaborate with internal teams to resolve issues effectively.
- Identify opportunities to improve processes and service delivery.
Skills & Experience:
- 3–5 years in customer service (energy sector experience a plus).
- Strong communication and problem‑solving skills.
- Customer‑focused with a professional, empathetic approach.
- Ability to work in a fast‑paced environment.
- Proficient with Excel, billing systems, and CRM software.
Career development and progression opportunities. Supportive, collaborative team culture. Competitive salary and benefits. Join a business committed to sustainability. Work for a team committed to service excellence.
As champions of diversity and inclusion in the workplace, THOMAS Professional commits to reviewing applications we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
Customer Service Advisor employer: Frey Consulting Group
Join a leading energy sector business that prioritises excellent customer service while championing sustainability. As a Customer Service Advisor, you'll thrive in a supportive and collaborative team culture, with ample opportunities for career development and progression. Enjoy a competitive salary and benefits package, all while contributing to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the hunt for a Customer Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident and show that you're ready to tackle any challenge that comes your way.
✨Tip Number 3
Show off your skills! When you get the chance, highlight your experience with CRM systems and billing processes. Make sure to mention any specific achievements in your previous roles that demonstrate your problem-solving abilities and customer-focused approach.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out and show us why you're the perfect fit for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service, especially in the energy sector, and showcase how your skills align with what we’re looking for.
Showcase Your Communication Skills:Since you'll be the first point of contact for customers, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to handle enquiries effectively.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Include examples in your application that show how you've resolved complaints or technical queries in the past. This will help us see your problem-solving skills in action.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Frey Consulting Group
✨Know Your Stuff
Make sure you brush up on the company's products and services, especially in the energy sector. Being able to discuss their offerings confidently will show that you're genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about your past experiences and be ready to share specific examples of how you've resolved complaints or managed escalations.
✨Show Your Empathy
During the interview, demonstrate your customer-focused approach. Use examples that highlight your ability to connect with customers and resolve issues with a professional and empathetic attitude.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your interest but also helps you gauge if this is the right fit for you. Consider asking about their sustainability initiatives or team collaboration.
