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- Tasks: Provide top-notch customer service and handle enquiries in English and Chinese.
- Company: Join a purpose-driven organisation that values collaboration and diversity.
- Benefits: Enjoy hybrid working, private healthcare, and generous leave policies.
- Other info: Inclusive recruitment process with support for all applicants.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills in English and Chinese; degree or relevant experience required.
The predicted salary is between 29766 - 29766 £ per year.
Are you confident working with detail, research and people, and looking for a role where your expertise can make a real difference? An exciting opportunity has arisen for a Chinese speaking customer service administrator to join a collaborative and purpose-driven organisation. This role is ideal for someone who enjoys analytical work, values accuracy and takes pride in providing a high standard of service in a fast-moving environment.
Benefits:
- Hybrid working, including work from home and office-based collaboration
- Private healthcare
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme and wellbeing support
- Free parking
- Enhanced maternity, paternity and adoption leave
The Role:
- Provide excellent customer service answering enquiries by phone, live chat and written communication
- Assess applications and review documents using established guidelines and quality standards
- Handle reassessment requests and complaints with professionalism and care
- Support quality assurance, compliance and fraud prevention activity
- Work closely with colleagues across the wider team, including contributing to training and shared service goals
Person Requirements:
- Strong written and verbal communication skills in English and Chinese
- Excellent organisation, time management and attention to detail
- Able to research complex cases and make clear, accurate decisions
- Comfortable working at pace and adapting to changing priorities
- Degree qualified or able to demonstrate equivalent relevant experience
If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV.
As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
Chinese speaking Customer Service Administrator employer: Frey Consulting Group
Contact Detail:
Frey Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chinese speaking Customer Service Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong verbal and written communication in both English and Chinese, try doing mock interviews with friends or family. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your analytical skills! Be prepared to discuss specific examples where you've successfully handled complex cases or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Chinese speaking Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and your language skills in both English and Chinese. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can make a difference at StudySmarter. Keep it concise but impactful – we love a good story!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. We appreciate candidates who take pride in their work, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Frey Consulting Group
✨Brush Up on Your Language Skills
Since this role requires strong communication in both English and Chinese, make sure to practice your language skills before the interview. Try to engage in conversations or even do mock interviews with a friend to boost your confidence.
✨Know the Company Inside Out
Research THOMAS Professional and understand their values, mission, and the specifics of the role. This will not only help you answer questions more effectively but also show your genuine interest in the position and the company.
✨Prepare for Scenario-Based Questions
Given the nature of the job, be ready to discuss how you would handle specific customer service scenarios. Think about past experiences where you demonstrated problem-solving skills, attention to detail, and professionalism.
✨Showcase Your Organisational Skills
Highlight your ability to manage time and prioritise tasks during the interview. You might want to share examples of how you've successfully handled multiple responsibilities in a fast-paced environment, as this is crucial for the role.