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- Tasks: Provide top-notch customer service and handle enquiries in English and Chinese.
- Company: Join a purpose-driven organisation that values collaboration and diversity.
- Benefits: Enjoy hybrid working, private healthcare, and generous leave policies.
- Other info: Inclusive recruitment process with support for all applicants.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills in English and Chinese; degree or relevant experience required.
The predicted salary is between 29766 - 29766 £ per year.
Are you confident working with detail, research and people, and looking for a role where your expertise can make a real difference? An exciting opportunity has arisen for a Chinese speaking customer service administrator to join a collaborative and purpose-driven organisation. This role is ideal for someone who enjoys analytical work, values accuracy and takes pride in providing a high standard of service in a fast-moving environment.
Benefits:
- Hybrid working, including work from home and office-based collaboration
- Private healthcare
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme and wellbeing support
- Free parking
- Enhanced maternity, paternity and adoption leave
The Role:
- Provide excellent customer service answering enquiries by phone, live chat and written communication
- Assess applications and review documents using established guidelines and quality standards
- Handle reassessment requests and complaints with professionalism and care
- Support quality assurance, compliance and fraud prevention activity
- Work closely with colleagues across the wider team, including contributing to training and shared service goals
Person Requirements:
- Strong written and verbal communication skills in English and Chinese
- Excellent organisation, time management and attention to detail
- Able to research complex cases and make clear, accurate decisions
- Comfortable working at pace and adapting to changing priorities
- Degree qualified or able to demonstrate equivalent relevant experience
If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV.
As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
Chinese speaking Customer Service Administrator in Cheltenham employer: Frey Consulting Group
Contact Detail:
Frey Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chinese speaking Customer Service Administrator in Cheltenham
✨Tip Number 1
Get to know the company! Research THOMAS Professional and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills in both English and Chinese. Since this role requires strong verbal and written abilities, consider doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle customer complaints or complex cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at THOMAS Professional.
We think you need these skills to ace Chinese speaking Customer Service Administrator in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and your language skills in both English and Chinese. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can make a difference at StudySmarter. Keep it concise but impactful – we love a good story!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. Double-check everything before hitting send – we appreciate precision and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at Frey Consulting Group
✨Brush Up on Your Language Skills
Since this role requires strong communication in both English and Chinese, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview with a friend to boost your confidence.
✨Know the Company Inside Out
Research THOMAS Professional and understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of examples from your past experiences where you handled difficult situations or provided exceptional service, and be ready to discuss them.
✨Showcase Your Attention to Detail
As the job requires a high level of accuracy, be prepared to demonstrate your organisational skills and attention to detail. You could mention specific tools or methods you use to stay organised and ensure quality in your work.