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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage applications in both English and Chinese.
- Company: Frey Consulting Group, a dynamic firm in Cheltenham with a focus on customer satisfaction.
- Benefits: Enjoy hybrid working, private healthcare, and pension schemes.
- Other info: Great opportunity for career growth in a vibrant work environment.
- Why this job: Join a supportive team and enhance your bilingual skills while making a difference.
- Qualifications: Degree or equivalent experience with strong communication skills in English and Chinese.
The predicted salary is between 25000 - 32000 £ per year.
Frey Consulting Group is seeking a Chinese speaking Customer Service Administrator in Cheltenham, UK. This full-time role requires strong communication skills in both English and Chinese, excellent organizational abilities, and a detail-oriented mindset.
Responsibilities include:
- Providing outstanding customer service
- Assessing applications
- Handling complaints
Benefits include hybrid working, private healthcare, and pension schemes. Applicants should have a degree or equivalent experience.
Bilingual Customer Service Admin (Chinese/English) – Hybrid in Cheltenham employer: Frey Consulting Group
Contact Detail:
Frey Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Service Admin (Chinese/English) – Hybrid in Cheltenham
✨Tip Number 1
Make sure you brush up on your bilingual skills! Practise speaking both Chinese and English fluently, as you'll need to showcase your communication prowess during interviews. We want to see you shine in both languages!
✨Tip Number 2
Research Frey Consulting Group and understand their values and services. This will help you tailor your responses in interviews and show that you're genuinely interested in the role. We love candidates who do their homework!
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle complaints or assess applications. We recommend practising with a friend or family member to build your confidence before the big day!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you to join our team!
We think you need these skills to ace Bilingual Customer Service Admin (Chinese/English) – Hybrid in Cheltenham
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about bilingual communication, make sure to highlight your proficiency in both Chinese and English. Use examples from your past experiences where you successfully communicated in both languages.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! When writing your application, ensure that everything is well-structured and free of errors. This shows us that you can handle the organisational aspects of the job.
Customer Service is Key: Make it clear how your previous customer service experience has prepared you for this role. Share specific instances where you provided outstanding service or resolved complaints effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Frey Consulting Group
✨Brush Up on Your Bilingual Skills
Since this role requires strong communication in both English and Chinese, make sure to practice speaking and writing in both languages. Prepare to switch between languages during the interview to demonstrate your fluency and comfort level.
✨Know the Company Inside Out
Research Frey Consulting Group thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Service Scenarios
Think of examples from your past experiences where you provided outstanding customer service or resolved complaints. Be ready to discuss these scenarios in detail, highlighting your problem-solving skills and attention to detail.
✨Dress Smartly and Be Punctual
Even if the role is hybrid, first impressions matter! Dress professionally for the interview and ensure you arrive on time. This shows respect for the interviewer's time and sets a positive tone for the conversation.