At a Glance
- Tasks: Provide top-notch customer service and manage applications in a bilingual environment.
- Company: Join Frey Consulting Group, a dynamic team in Cheltenham.
- Benefits: Enjoy hybrid working, private healthcare, and pension schemes.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference by helping customers while using your language skills.
- Qualifications: Degree or equivalent experience with strong English and Chinese communication skills.
The predicted salary is between 25000 - 32000 € per year.
Frey Consulting Group is seeking a Chinese speaking Customer Service Administrator in Cheltenham, UK. This full-time role requires strong communication skills in both English and Chinese, excellent organizational abilities, and a detail-oriented mindset.
Responsibilities include:
- Providing outstanding customer service
- Assessing applications
- Handling complaints
Benefits include:
- Hybrid working
- Private healthcare
- Pension schemes
Applicants should have a degree or equivalent experience.
Bilingual Customer Service Admin (Chinese/English) – Hybrid employer: Frey Consulting Group
Frey Consulting Group is an exceptional employer that values its employees by offering a supportive work culture and opportunities for professional growth. Located in Cheltenham, the company provides a hybrid working model, private healthcare, and pension schemes, ensuring a balanced and rewarding work-life experience for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Admin (Chinese/English) – Hybrid
✨Tip Number 1
Make sure to brush up on your bilingual skills! Practise speaking both English and Chinese fluently, as this will be crucial in impressing the hiring managers during interviews.
✨Tip Number 2
Research Frey Consulting Group thoroughly. Knowing their values and what they look for in a Customer Service Administrator can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle complaints or assess applications, and be ready to share your thought process during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Bilingual Customer Service Admin (Chinese/English) – Hybrid
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about bilingual communication, make sure to highlight your proficiency in both Chinese and English. Use examples from your past experiences where you successfully communicated in both languages.
Be Organised:We love a detail-oriented mindset! When writing your application, structure it clearly and keep it organised. Use bullet points for your skills and experiences to make it easy for us to read.
Customer Service Focus:This role is all about providing outstanding customer service. Share specific examples of how you've handled customer queries or complaints in the past. We want to see your problem-solving skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Frey Consulting Group
✨Brush Up on Your Language Skills
Since this role requires strong communication in both English and Chinese, make sure to practice speaking and writing in both languages. Prepare to demonstrate your fluency during the interview by discussing your previous experiences in both languages.
✨Know the Company Inside Out
Research Frey Consulting Group thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face in this role, such as handling complaints or assessing applications. Prepare specific examples from your past experience that showcase your problem-solving skills and attention to detail.
✨Dress Smartly and Be Punctual
Even if the role is hybrid, first impressions matter! Dress professionally for the interview and ensure you arrive on time. This shows respect for the interviewer's time and sets a positive tone for the conversation.
