At a Glance
- Tasks: Manage workshop operations, liaise with customers, and ensure efficient service delivery.
- Company: Established commercial vehicle business with a professional environment.
- Benefits: 25 days holiday, pension contributions, bonus scheme, and private health care.
- Other info: Great opportunities for ongoing development and career growth.
- Why this job: Join a dynamic team and enhance your skills in the automotive industry.
- Qualifications: Experience in automotive service, excellent communication, and organisational skills.
The predicted salary is between 22950 - 28050 £ per year.
- Stockton-on-Tees, England, United Kingdom
- Technical Service Advisor
- 6 Months Experience Needed – Stockton-on-Tees
Permanent Role.
Location
Stockton-on-Tees
Working hours
Week 1 - 06.30–15.00, Week 2 - 09.30–18.00
+ alternate Saturday mornings (4 hours) as overtime.
About the Company
Our client is a well established business within the commercial vehicle industry, offering a professional working environment, ongoing development opportunities and great company benefits.
Key Responsibilities
- Manage and maintain workshop job cards, ensuring all documentation is processed accurately and efficiently.
- Schedule and book workshop work to support operational efficiency and maximise workshop productivity.
- Liaise with customers, colleagues and key stakeholders, providing excellent communication and customer service.
- Coordinate workshop workloads and support the smooth running of daily operations.
- Assist the Parts Department with ordering parts and arranging subcontracted work when required.
- Cost repair and maintenance work and prepare invoices from job cards and repair orders.
- Process payments, including cash and cheques, and allocate charges to the correct accounts.
- Ensure all parts and labour costs are accurately captured and invoiced.
- Produce reports on technician time, hours sold, workshop performance and key operational statistics.
- Provide budgetary and management information as required.
- Maintain accurate records and ensure compliance with company processes and procedures.
What we need from you
- You must have previous experience working in an automotive Service Department – Ideally with HGV vehicles.
- Technical knowledge or administrative experience in a customer service environment and an excellent telephone manner.
- Excellent organisational and administration and IT skills.
- Proactive approach to work and able to work to deadlines.
- Ability to work in a fast paced environment and multitask.
- Work on own initiative and as a team player.
Benefits
- 25 days holiday (with the opportunity to buy more)
- Pension contribution up to 8%
- Bonus scheme
- Private health care
- Full sick pay
- Employee car scheme
- & many more
- #J-18808-Ljbffr
Automotive Service Advisor employer: Frey Consulting Group
Join a well-established precision engineering company in Tewkesbury, where you will thrive in a modern manufacturing environment dedicated to producing high-quality components for regulated industries like aerospace. Enjoy a stable role with excellent long-term prospects, including 33 days of holiday, a company pension scheme, and ongoing training opportunities, all while working with advanced machinery in a supportive and inclusive culture that values your growth and contributions.
