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- Tasks: Be the go-to person for customer queries and ensure smooth order execution.
- Company: Join Freudenberg, a diverse and inclusive company committed to innovation.
- Benefits: Enjoy a supportive work environment with opportunities for training and development.
- Why this job: Make a real impact by helping customers and improving processes in a global setting.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Experience with SAP and foreign languages is a plus!
The predicted salary is between 28800 - 43200 £ per year.
Working at Freudenberg: We will wow your world!
Responsibilities:
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To be the first point of call for any customer queries relating to sales, execution, installations, and communications.
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Build and maintain strong relationships with internal and external customers.
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Ensure that customer claims and complaints are resolved fairy, effectively, accurately, and timely, and in accordance with consumer laws.
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Collaborate with other departments within the organisation to execute orders and meet customer expectations.
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Maintain company pricing lists and margins.
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Provide status updates when requested by management and customers.
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Participate and engage in continuous improvement initiatives and supply feedback for improvement plans.
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Train, coach, and mentor new associates in SAP and company procedures.
Qualifications:
- Have a good understanding of the type of manufacturing processes, materials and procedures involved in the Connectors and Sealing Solutions product range. Have the capability to relate to these processes when dealing with client quotations and expectations.
- Capable of understanding technical drawings, data sheets and specification documents.
- Confident and effective communicator; written & oral, able to communicate professionally with customers, colleagues and peers at all levels.
- Able to quickly take ownership of customer requirements and using own initiative, make decisions and problem solve using the tools and resources available.
- All round team player, able to integrate with the team and offer support and communicate well both within and outside the department.
- Self-motivated, be able to work well under pressure and meet set deadlines.
- Attention to detail; be able to work with figures and calculations accurately.
- Excellent organization and time-management skills.
- Confident and very competent user of the standard Microsoft Office packages. SAP experience an asset.
- The customer base is international, and a foreign language is an asset.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Flow Technologies Ltd. #J-18808-Ljbffr
Customer Support Representative II employer: Freudenberg
Contact Detail:
Freudenberg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative II
✨Tip Number 1
Familiarise yourself with the manufacturing processes and materials related to Connectors and Sealing Solutions. This knowledge will help you engage more effectively with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Brush up on your technical drawing skills. Being able to interpret technical drawings, data sheets, and specifications will set you apart from other candidates and show that you can handle client quotations with confidence.
✨Tip Number 3
Practice your communication skills, both written and oral. Since you'll be interacting with a diverse customer base, being able to communicate professionally and clearly is crucial. Consider role-playing scenarios to build your confidence.
✨Tip Number 4
If you have experience with SAP or similar systems, make sure to highlight this in your discussions. If not, consider taking a quick online course to familiarise yourself with the basics, as this could give you an edge in the hiring process.
We think you need these skills to ace Customer Support Representative II
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Customer Support Representative II position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and ability to resolve customer queries effectively. Mention specific examples of how you've successfully handled customer complaints or collaborated with teams in previous roles.
Highlight Relevant Skills: In your CV, emphasise your experience with Microsoft Office and any familiarity with SAP. Include examples of your attention to detail, time management, and problem-solving abilities, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a customer-facing role.
How to prepare for a job interview at Freudenberg
✨Know the Product Range
Familiarise yourself with the Connectors and Sealing Solutions product range. Understanding the manufacturing processes and materials will help you relate to customer queries more effectively.
✨Demonstrate Communication Skills
Be prepared to showcase your communication skills during the interview. Practice articulating your thoughts clearly, as you'll need to communicate professionally with customers and colleagues at all levels.
✨Showcase Problem-Solving Abilities
Think of examples where you've taken ownership of customer requirements and resolved issues using your initiative. Highlighting your problem-solving skills will demonstrate your capability to handle customer complaints effectively.
✨Emphasise Teamwork and Collaboration
Prepare to discuss your experience working in teams and collaborating with different departments. Being an all-round team player is crucial for this role, so share specific instances where you've supported your colleagues.
