At a Glance
- Tasks: Be the go-to person for customer queries and support.
- Company: Join Freudenberg, a dynamic company that values innovation and teamwork.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Ideal for those looking to kickstart their career in a vibrant industry.
- Why this job: Make a real impact by helping customers and improving their experience.
- Qualifications: Customer support experience is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Working at Freudenberg: We will wow your world!
Responsibilities:
- Resolves customer inquiries and complaints fairly and effectively
- Provides product and service information to customers
- Builds and maintains strong relationships with customers to gain an understanding of customer needs
- Assist in the development of improvement plans and programs in response to customer feedback.
- Cooperation with Quality Management & Planning to ensure new products are set up in the system
- Ensures correctness and completeness in cooperation with local entities and customers
Qualifications:
Has skills developed through formal training or work experience
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion.
Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Flow Technologies Ltd.
Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications.
Working at Freudenberg: "We will wow your world!" This is our promise.
As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
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Customer Support Representative I in Port Talbot employer: freudenberg
Freudenberg in Londonderry is an excellent employer that prioritises a dynamic and supportive work culture, fostering strong customer relationships through teamwork and innovation. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working in a fast-paced environment that values proactive service improvements. With a commitment to employee well-being and a focus on meaningful contributions, Freudenberg stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative I in Port Talbot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at freudenberg. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like freudenberg before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Representative I in Port Talbot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to freudenberg:Your cover letter is your chance to shine! Tell us why you want to work at freudenberg specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at freudenberg!
How to prepare for a job interview at freudenberg
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
