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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and support.
- Company: Join Freudenberg, a dynamic company that values innovation and teamwork.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers and improving their experience.
- Qualifications: Customer support experience is a plus; strong communication skills are essential.
- Other info: Ideal for those looking to kickstart their career in a vibrant industry.
The predicted salary is between 30000 - 42000 £ per year.
Working at Freudenberg: We will wow your world!
Responsibilities:
• Resolves customer inquiries and complaints fairly and effectively
• Provides product and service information to customers
• Builds and maintains strong relationships with customers to gain an understanding of customer needs
• Assist in the development of improvement plans and programs in response to customer feedback.
• Cooperation with Quality Management & Planning to ensure new products are set up in the system
• Ensures correctness and completeness in cooperation with local entities and customers
Qualifications:
Customer Support Representative I employer: Freudenberg
Contact Detail:
Freudenberg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative I
✨Tip Number 1
Familiarise yourself with the oil and gas industry, as having knowledge in this area can set you apart from other candidates. Research common customer queries and issues faced in this sector to demonstrate your understanding during interviews.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft Office Suite. Being proficient in these tools is crucial for tracking orders and communicating effectively with customers and colleagues.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios where you handle customer complaints. This will help you articulate your responses clearly and confidently during the interview process.
✨Tip Number 4
Network with current or former employees of Freudenberg or similar companies. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Support Representative I
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Support Representative I position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: Emphasise any previous customer support experience, especially in a manufacturing or oil and gas environment. Use specific examples to demonstrate how you have successfully resolved customer queries and complaints.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your CV and cover letter reflect your ability to communicate effectively. Consider including examples of how you've built relationships with customers or collaborated with other departments.
Tailor Your Application: Customise your CV and cover letter to align with the job requirements. Mention your proficiency in Microsoft Office Suite and any experience with technical drawings, as these are desirable skills for the position.
How to prepare for a job interview at Freudenberg
✨Know the Company
Before your interview, take some time to research Freudenberg. Understand their products, values, and recent news. This will help you tailor your answers and show genuine interest in the company.
✨Highlight Relevant Experience
Make sure to emphasise any previous customer support experience, especially in a manufacturing or oil and gas environment. Be ready to share specific examples of how you've resolved customer issues effectively.
✨Demonstrate Communication Skills
Since strong verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully communicated with customers or colleagues.
✨Prepare for Technical Questions
Given the importance of understanding technical drawings, be prepared to discuss your familiarity with them. If you have experience reading or interpreting such documents, be sure to mention it during the interview.
