At a Glance
- Tasks: Manage customer relations and logistics using SAP to ensure smooth operations.
- Company: Join Freudenberg, a diverse and inclusive employer committed to innovation.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Collaborate across departments and engage with clients and suppliers.
- Why this job: Be part of a dynamic team that drives customer satisfaction and operational excellence.
- Qualifications: Higher education and 2+ years in a similar role with SAP knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Work with clients on shipments, receivables, receipts of goods, reserves, claims, manage the customer database in SAP, maintenance of prices / conditions and customer master data. Work in SAP: loading orders; invoicing; picking / unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributors. Daily formation of the schedule of shipment of goods for a warehouse, planning of joint work, monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets.
Additional Responsibilities
- Receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process.
- Interaction with transport companies.
- Work with the Sales and Marketing Department: control over the implementation of the sales plan; launch of marketing campaigns, timing control, compliance with conditions; information letters for employees and partners.
- Account of marketing materials and product samples for managers.
- Control of return of consignment notes from the consignees.
Interactions (Internal & External)
- Warehouse, Sales, Marketing, Controlling, Accounting.
- Forwarders, Customers, Suppliers.
Professional Experience and Education
- Higher education.
- 2+ years' experience in same position.
- Knowledge of English – Intermediate.
Specific Knowledge
- Knowledge of SAP (or ERP-based programs).
Specific Skills
- Attentiveness, accuracy, client orientation.
- Good communication skills.
- Stress resistance.
- Ability to work in a team.
SAP-Powered Customer Relations & Logistics Administrator in Rochdale employer: Freudenberg Group
Freudenberg Group is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for professionals in the SAP-Powered Customer Relations & Logistics Administrator role. With a strong commitment to employee growth, the company offers ample opportunities for career advancement and skill development, all while being located in the vibrant UK market. Employees benefit from a supportive environment that values diversity and encourages innovative solutions to enhance service delivery and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land SAP-Powered Customer Relations & Logistics Administrator in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with SAP or in customer relations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to logistics and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers, especially around handling complaints and improving processes.
✨Tip Number 3
Show off your SAP skills! If you have experience with SAP, make sure to highlight specific tasks you've handled, like managing customer databases or invoicing. We want to see how you can bring that expertise to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace SAP-Powered Customer Relations & Logistics Administrator in Rochdale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with SAP and customer relations. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to managing shipments and working with clients, as this will grab our attention.
Show Off Your Communication Skills:Since good communication is key in this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Freudenberg Group
✨Know Your SAP Inside Out
Since the role heavily relies on SAP, make sure you brush up on your knowledge of the system. Familiarise yourself with loading orders, invoicing, and managing customer master data. Being able to discuss specific functionalities or past experiences using SAP will show that you're ready to hit the ground running.
✨Demonstrate Your Client Orientation
This position requires a strong focus on client relations. Prepare examples of how you've successfully handled customer complaints or improved service delivery in previous roles. Highlighting your ability to maintain a positive relationship with clients will set you apart.
✨Show Off Your Team Spirit
Collaboration is key in this role, so be ready to talk about your experience working with different departments like Sales and Marketing. Share instances where you contributed to team goals or helped resolve inter-departmental challenges. This will demonstrate your ability to work well in a team environment.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your stress resistance and problem-solving skills. Think of scenarios where you had to propose solutions to improve processes or handle tight deadlines. Showing that you can think on your feet and remain calm under pressure will impress your interviewers.
