At a Glance
- Tasks: Manage customer relations, shipments, and database in SAP while ensuring smooth operations.
- Company: Join Freudenberg Group, a diverse and inclusive employer committed to your growth.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional development.
- Other info: Dynamic team atmosphere with a focus on collaboration and innovation.
- Why this job: Be the key link between clients and logistics, making a real impact every day.
- Qualifications: Higher education and 2+ years in a similar role; SAP knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Work with clients on shipments, receivables, receipts of goods, reserves, claims, manage the customer database in SAP, maintenance of prices / conditions and customer master data. Work in SAP: loading orders; invoicing; picking / unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributors. Daily formation of the schedule of shipment of goods for a warehouse, planning of joint work, monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets.
Additional Responsibilities
- Receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process.
- Interaction with transport companies.
- Work with the Sales and Marketing Department: control over the implementation of the sales plan; launch of marketing campaigns, timing control, compliance with conditions; information letters for employees and partners.
- Account of marketing materials and product samples for managers.
- Control of return of consignment notes from the consignees.
Interactions (Internal & External)
- Warehouse, Sales, Marketing, Controlling, Accounting.
- Forwarders, Customers, Suppliers.
Professional Experience and Education
- Higher education.
- 2+ years' experience in same position.
- Knowledge of English – Intermediate.
Specific Knowledge
- Knowledge of SAP (or ERP-based programs).
Specific Skills
- Attentiveness, accuracy, client orientation.
- Good communication skills.
- Stress resistance.
- Ability to work in a team.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
FHCS Customer Relations Administrator in Rochdale employer: Freudenberg Group
Freudenberg Home and Cleaning Solutions Limited is an exceptional employer that values diversity and inclusion, offering a supportive work culture where employees can thrive. With opportunities for professional growth and development, particularly in customer relations and logistics, the company fosters a collaborative environment that encourages innovative solutions to enhance service delivery. Located in the UK, employees benefit from a dynamic workplace that prioritises teamwork and effective communication, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land FHCS Customer Relations Administrator in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with customer relations or SAP. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and SAP. We recommend role-playing with a friend to boost your confidence and refine your answers. Remember, showing your problem-solving skills is key!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. Plus, it shows your enthusiasm for the role, which is always a bonus.
✨Tip Number 4
Check out our website for the latest job openings! Applying directly through us not only gives you a better chance but also keeps you in the loop about any updates or new roles that might pop up.
We think you need these skills to ace FHCS Customer Relations Administrator in Rochdale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the FHCS Customer Relations Administrator role. Highlight your experience with SAP and customer relations, and don’t forget to mention any relevant achievements that showcase your skills in managing shipments and receivables.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your client-oriented approach and how your previous experiences align with the responsibilities listed in the job description.
Show Off Your Communication Skills:Since good communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you’ve effectively resolved customer complaints or collaborated with teams in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Freudenberg Group
✨Know Your SAP Inside Out
Since the role heavily involves working with SAP, make sure you brush up on your knowledge of the system. Familiarise yourself with loading orders, invoicing, and managing customer master data. Being able to discuss specific functionalities or past experiences with SAP will show that you're ready to hit the ground running.
✨Demonstrate Your Client Orientation
This position requires a strong focus on client relations. Prepare examples of how you've successfully handled customer complaints or improved service levels in previous roles. Highlighting your ability to ensure efficient solutions will resonate well with the interviewers.
✨Showcase Your Teamwork Skills
You'll be interacting with various departments like Sales, Marketing, and Warehouse. Be ready to share instances where you've collaborated effectively with different teams. Emphasising your ability to work well under pressure and contribute to team goals will be key.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding shipment issues or customer claims. Think of scenarios where you had to propose solutions to improve processes or resolve conflicts. This will demonstrate your proactive approach and stress resistance.
