At a Glance
- Tasks: Help customers with inquiries and complaints while building strong relationships.
- Company: Freudenberg, a diverse and inclusive workplace that values your input.
- Benefits: Full-time position with opportunities for growth and development.
- Other info: Join a dynamic team where your voice matters and career paths are open.
- Why this job: Make a real difference by improving customer experiences and feedback.
- Qualifications: Skills from training or experience in customer support are a plus.
The predicted salary is between 24000 - 30000 £ per year.
Working at Freudenberg: We will wow your world!
Responsibilities:
- Resolves customer inquiries and complaints fairly and effectively
- Provides product and service information to customers
- Builds and maintains strong relationships with customers to gain an understanding of customer needs
- Assists in the development of improvement plans and programs in response to customer feedback
- Cooperates with Quality Management & Planning to ensure new products are set up in the system
- Ensures correctness and completeness in cooperation with local entities and customers
Qualifications:
- Has skills developed through formal training or work experience
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, colour, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Customer Support Represenative I in Port Talbot employer: Freudenberg Group
Freudenberg Flow Technologies Ltd. is an exceptional employer located in Port Talbot, offering a vibrant work culture that prioritises diversity and inclusion. Employees benefit from comprehensive training, opportunities for personal growth, and a supportive environment that encourages collaboration and innovation, making it a rewarding place to build a career in customer support.
