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- Tasks: Help customers with inquiries and build strong relationships to understand their needs.
- Company: Join Freudenberg, a global tech group committed to making the world cleaner and healthier.
- Benefits: Full-time role with opportunities for personal growth in a diverse environment.
- Why this job: Make a real difference by resolving customer issues and improving their experience.
- Qualifications: Skills from training or work experience in customer support are essential.
- Other info: Freudenberg values diversity and inclusion, welcoming all applicants.
The predicted salary is between 24000 - 36000 £ per year.
Locations: Port Talbot
Time type: Full time
Posted on: Posted Today
Job requisition id: R_00094010
Responsibilities:- Resolves customer inquiries and complaints fairly and effectively
- Provides product and service information to customers
- Builds and maintains strong relationships with customers to gain an understanding of customer needs
- Assists in the development of improvement plans and programs in response to customer feedback
- Cooperates with Quality Management & Planning to ensure new products are set up in the system
- Ensures correctness and completeness in cooperation with local entities and customers
- Has skills developed through formal training or work experience
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, colour, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Customer Support Representative I in Neath employer: Freudenberg Group
Contact Detail:
Freudenberg Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative I in Neath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Freudenberg. Understand their values and what they mean by 'wowing your world'. This will help you connect your answers to their mission.
✨Tip Number 2
Practice your customer support skills! Think of examples from your past experiences where you resolved issues or built strong relationships with customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show your enthusiasm! When you're talking about why you want to work at Freudenberg, let your passion shine through. Employers love candidates who are genuinely excited about the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Representative I in Neath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Representative role. Highlight your relevant experience and skills that match the job description, showing us why you're the perfect fit!
Showcase Your Communication Skills: As a Customer Support Representative, strong communication is key. Use clear and concise language in your application to demonstrate your ability to convey information effectively. We want to see how you can wow our customers!
Highlight Problem-Solving Abilities: In your application, share examples of how you've resolved customer inquiries or complaints in the past. This will help us understand your approach to problem-solving and how you can contribute to our team's success.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be one step closer to joining our amazing team at Freudenberg!
How to prepare for a job interview at Freudenberg Group
✨Know the Company
Before your interview, take some time to research Freudenberg. Understand their products, values, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Questions
Think about the typical questions you might face as a Customer Support Representative. Be ready to discuss how you've handled customer complaints in the past or how you would build relationships with customers. Use specific examples from your experience to illustrate your points.
✨Showcase Your Communication Skills
As a Customer Support Representative, strong communication is key. During the interview, practice clear and concise responses. Make sure to listen actively to the interviewer and ask clarifying questions if needed. This demonstrates your ability to engage effectively with customers.
✨Highlight Your Problem-Solving Abilities
Freudenberg values employees who can resolve issues effectively. Prepare to discuss situations where you've successfully solved problems or improved processes based on customer feedback. This will show that you can contribute to their commitment to quality and customer satisfaction.