- Clarifies offer, delivery and cost-relevant detailed clarification with the sales managers as well as all departments involved (requesting the order entry package)
- Controls order and production progress and coordinates between all departments
- Evaluates the urgency of contracts in consultation with the project manager, the industry departments, design, order lines and manufacturing
- Prepares the spare parts business: Information to the operating subsidiary and, if necessary, Key Account Manager
- Maintains the order data folder (ADAM) in consultation with the design
- Coordinates technical changes as well as change of scope of delivery
- Ensures timely delivery to the customer including shipping coordination
- Organizes and participates in customer acceptances (3rd Party Inspection etc.)
- Ensures compliance with legal export control regulations
- Proposes further development and improvement of the order processing process
- Acts as a liaison between customers and the organisation.
- Gives guidance to & mentors more junior team members
Has skills developed through formal training or work experience
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Field Services Coordinator employer: Freudenberg Group
Freudenberg Group is an excellent employer that prioritises safety, excellence, and employee development in a dynamic manufacturing environment. With a strong focus on mentoring and process improvements, employees are encouraged to grow their skills while contributing to operational success. The company's commitment to a compliant and supportive workplace culture makes it an attractive choice for those seeking meaningful and rewarding careers.
