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- Tasks: Be the go-to person for customer queries and ensure smooth order execution.
- Company: Join Freudenberg, a global tech group making the world cleaner and healthier.
- Benefits: Enjoy a diverse work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers and improving processes in a supportive team.
- Qualifications: No prior experience needed; just bring your communication skills and a willingness to learn.
- Other info: Freudenberg values diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Customer Support Representative II page is loaded
Customer Support Representative II
Apply locations: Port Talbot | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: R_00089322
Working at Freudenberg: We will wow your world!
Responsibilities:
- Be the first point of contact for customer queries related to sales, execution, installations, and communications.
- Build and maintain strong relationships with internal and external customers.
- Ensure customer claims and complaints are resolved fairly, effectively, accurately, and timely, in accordance with consumer laws.
- Collaborate with other departments to execute orders and meet customer expectations.
- Maintain company pricing lists and margins.
- Provide status updates upon request from management and customers.
- Participate in continuous improvement initiatives and provide feedback for improvement plans.
- Train, coach, and mentor new associates in SAP and company procedures.
Qualifications:
- Understanding of manufacturing processes, materials, and procedures related to the Connectors and Sealing Solutions product range; ability to relate these processes to client quotations and expectations.
- Ability to interpret technical drawings, data sheets, and specifications.
- Effective communicator, both written and oral, capable of professional communication with customers, colleagues, and peers at all levels.
- Ability to quickly understand customer requirements, take ownership, make decisions, and solve problems using available tools and resources.
- Team player with good support and communication skills within and outside the department.
- Self-motivated, able to work under pressure, and meet deadlines.
- Attention to detail, accurate with figures and calculations.
- Excellent organizational and time-management skills.
- Proficient in Microsoft Office; SAP experience is an asset.
- Foreign language skills are an asset due to the international customer base.
The Freudenberg Group is an equal opportunity employer committed to diversity and inclusion. Employment is open to all applicants regardless of race, color, religion, gender, national origin, age, disability, or other protected characteristics.
About Us
Welcome to Freudenberg
Without Freudenberg, indoor air would not be as clean, cars would not drive, and wounds would not heal as quickly. These are just a few examples of our applications.
We promise to \”wow your world!\” as a global technology group dedicated to making the world cleaner, healthier, and more comfortable. We offer our 51,000 employees a diverse, networked environment where everyone can thrive and experience their own \”wow\” moments.
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Customer Support Representative II employer: Freudenberg Group
Contact Detail:
Freudenberg Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative II
✨Tip Number 1
Familiarise yourself with the manufacturing processes and materials related to Connectors and Sealing Solutions. Understanding these will help you relate technical details to customer queries, making you a more effective communicator.
✨Tip Number 2
Brush up on your SAP skills, as experience with this software is a valuable asset for the role. If you’re not familiar with it, consider taking an online course or tutorial to get a head start.
✨Tip Number 3
Practice your problem-solving skills by simulating customer scenarios. Think about how you would handle various complaints or queries, and prepare to demonstrate your decision-making process during interviews.
✨Tip Number 4
Showcase your communication skills by engaging in conversations with friends or family about complex topics. This will help you articulate your thoughts clearly and professionally, which is crucial for the role.
We think you need these skills to ace Customer Support Representative II
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Representative II. Familiarise yourself with the key skills required, such as effective communication and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in customer support, particularly in manufacturing or technical environments. Emphasise your ability to resolve complaints and build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's products. Mention specific examples of how you've successfully handled customer queries or complaints in the past.
Highlight Relevant Skills: In your application, be sure to mention any experience with SAP or Microsoft Office, as well as any foreign language skills. These are valuable assets that can set you apart from other candidates.
How to prepare for a job interview at Freudenberg Group
✨Know the Product Range
Familiarise yourself with the Connectors and Sealing Solutions product range. Understanding the manufacturing processes and materials will help you relate them to customer queries and expectations during the interview.
✨Demonstrate Communication Skills
As a Customer Support Representative, effective communication is key. Prepare to showcase your ability to communicate professionally, both verbally and in writing, by providing examples of past experiences where you successfully resolved customer issues.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific instances where you've taken ownership of a problem and found a solution. Highlight your decision-making process and how you used available tools and resources to meet customer needs.
✨Emphasise Teamwork and Collaboration
Since the role involves collaborating with other departments, prepare to share examples of how you've worked effectively within a team. Discuss how you’ve supported colleagues and contributed to achieving common goals.
