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- Tasks: Support business operations and assist customers with their needs.
- Company: Freudenberg is a global tech group focused on making the world cleaner and healthier.
- Benefits: Enjoy a diverse work environment and opportunities for personal growth.
- Why this job: Join a team that values innovation and offers a chance to make a real impact.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: Open to all applicants; diversity and inclusion are core values.
The predicted salary is between 24000 - 36000 £ per year.
Customer Support Representative I page is loaded## Customer Support Representative Ilocations: Port Talbottime type: Full timeposted on: Posted Todayjob requisition id: R\\_00094010**Working at Freudenberg: We will wow your world!**# Responsibilities:• Resolves customer inquiries and complaints fairly and effectively • Provides product and service information to customers • Builds and maintains strong relationships with customers to gain an understanding of customer needs • Assist in the development of improvement plans and programs in response to customer feedback. • Cooperation with Quality Management & Planning to ensure new products are set up in the system • Ensures correctness and completeness in cooperation with local entities and customers# Qualifications:* Has skills developed through formal training or work experienceThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Flow Technologies Ltd.locations: Port Talbottime type: Full timeposted on: Posted 29 Days Ago**Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications.**Working at Freudenberg: \”We will wow your world!\” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. #J-18808-Ljbffr
Customer Support Representative I employer: Freudenberg Group
Contact Detail:
Freudenberg Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative I
✨Tip Number 1
Familiarise yourself with the products and services offered by Freudenberg. Understanding their offerings will help you engage more effectively with customers and demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your technical skills, especially in Microsoft Office and any relevant software like SAP. Being proficient in these tools will not only boost your confidence but also show that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills, both written and verbal. Since the role requires effective interaction with customers and colleagues, being able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've handled customer issues in the past. This will demonstrate your capability to take ownership of customer requirements and resolve issues efficiently.
We think you need these skills to ace Customer Support Representative I
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Support Representative I position. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer support, communication skills, and any technical knowledge relevant to the role. Use bullet points for clarity and focus on achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, such as your ability to resolve issues and work under pressure.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Freudenberg Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Support Representative I. Familiarise yourself with the tasks mentioned in the job description, such as providing administrative support and resolving routine issues.
✨Showcase Communication Skills
Since effective communication is key for this role, prepare to demonstrate your written and oral communication skills. Think of examples where you've successfully communicated with customers or colleagues in previous roles.
✨Problem-Solving Examples
Be ready to discuss specific instances where you've taken ownership of customer requirements and solved problems. Highlight your decision-making process and how you used available tools and resources to resolve issues.
✨Highlight Teamwork and Organisation
Emphasise your ability to work well within a team and your organisational skills. Prepare examples that showcase your time-management abilities and how you’ve supported colleagues in past experiences.