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- Tasks: Be the friendly face of our practice, managing patient enquiries and supporting smooth operations.
- Company: Join a high-achieving healthcare team in Brent, caring for over 12,600 patients.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Dynamic role with a focus on patient care and teamwork.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: GCSE Maths and English at Grade C or above; experience in healthcare is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an enthusiastic, reliable and efficient Receptionist who will join the Reception team in acting as the first point of contact for patients, visitors, and healthcare professionals. The role involves providing a welcoming, professional, and efficient service, and a mixture of administrative duties that support the smooth day to day running of Reception.
Main duties of the job:
- The Receptionist acts as the first point of contact for patients and supports the smooth day to day running of the service by managing enquiries, appointments, and patient requests.
- The role involves accurate use of clinical systems, maintaining confidentiality, supporting patient navigation and triage processes, and supporting delivery of QOF, enhanced services, and local borough services.
- The role requires strong communication skills, professionalism, and a patient focused approach.
About us:
We are a friendly, high-achieving practice based in the borough of Brent. We care for 12,600+ patients and offer a mixture of patient services, including a Minor Surgery Hub. Our practice team includes salaried GPs, Pharmacists, Nurses, a HCA, Social Prescriber and Administrative and Reception teams. We have high patient satisfaction and were rated as Good in our last CQC inspection.
Job responsibilities:
- Acting as the first point of contact for patients, carers, visitors, and staff, providing a friendly, professional, and patient focused service.
- Handling telephone calls, online requests (via the practices online consultation provider, PATCHS), and face to face enquiries efficiently, ensuring patients are supported and signposted appropriately.
- Supporting patient navigation and triage by gathering relevant nonclinical information and following agreed practice guidelines and clinical skill mix.
- Accurately using NHS clinical systems, e.g. EMIS Web, AccuRx, PATCHS, to update patient records, process correspondence from patients and external organisations.
- Supporting delivery of NHS services including QOF, enhanced services, vaccination programmes, and call recall processes.
- Performing a range of administrative duties including scanning and coding of clinical letters, patient registrations, verifying online requests, monitoring the practices email account, and appropriately booking patient appointments.
Person Specification:
Experience:
- Experience of working with the general public.
- Experience of working in a healthcare setting.
- Experience of administrative duties.
- Experience of using EMIS Web.
Qualifications:
- A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English.
- NVQ Level 2 in Health and Social Care.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist / Administrator employer: Freuchen Medical Centre
Contact Detail:
Freuchen Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Administrator
✨Tip Number 1
First things first, make sure you know the practice inside out. Familiarise yourself with their services and values. When you walk in for that interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do!
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the face of the practice. Role-play with a friend or family member to get comfortable handling different types of enquiries. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Lastly, apply through our website! We love seeing applications come directly from candidates who are keen on joining us. It gives you a better chance to stand out and shows you’re proactive about your job search.
We think you need these skills to ace Receptionist / Administrator
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for the role shine through in your application. We want to see that you're excited about being the first point of contact for our patients and that you genuinely care about providing a welcoming service.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in healthcare or administrative roles. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Professional Yet Friendly: In your cover letter, strike a balance between professionalism and friendliness. We’re a friendly practice, and we want to know that you can bring that same vibe to our team while maintaining a professional approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Freuchen Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with the specific duties mentioned in the job description, like managing enquiries and using clinical systems. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As the first point of contact, strong communication skills are essential. Prepare examples from your past experiences where you've effectively handled patient queries or worked in a busy environment. Practising clear and professional responses will show that you're ready to represent the practice well.
✨Demonstrate Your Patient-Focused Approach
The role requires a patient-focused mindset. Think of situations where you've gone above and beyond to assist someone, especially in a healthcare setting. Sharing these stories will highlight your commitment to providing excellent service and support to patients.
✨Be Ready for Practical Scenarios
You might be asked to handle a mock scenario during the interview, such as dealing with a difficult patient or managing multiple calls at once. Practise how you would approach these situations calmly and efficiently, showcasing your problem-solving skills and ability to multitask.