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- Tasks: Be the friendly face of our practice, managing patient enquiries and supporting smooth operations.
- Company: Join a high-achieving healthcare team in Brent, dedicated to patient care.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Work in a dynamic team with high patient satisfaction and a Good CQC rating.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for an enthusiastic, reliable and efficient Receptionist who will join the Reception team in acting as the first point of contact for patients, visitors, and healthcare professionals. The role involves providing a welcoming, professional, and efficient service, and a mixture of administrative duties that support the smooth day to day running of Reception.
Main duties of the job:
- The Receptionist acts as the first point of contact for patients and supports the smooth day to day running of the service by managing enquiries, appointments, and patient requests.
- The role involves accurate use of clinical systems, maintaining confidentiality, supporting patient navigation and triage processes, and supporting delivery of QOF, enhanced services, and local borough services.
- The role requires strong communication skills, professionalism, and a patient focused approach.
About us:
We are a friendly, high-achieving practice based in the borough of Brent. We care for 12,600+ patients and offer a mixture of patient services, including a Minor Surgery Hub. Our practice team includes salaried GPs, Pharmacists, Nurses, a HCA, Social Prescriber and Administrative and Reception teams. We have high patient satisfaction and were rated as Good in our last CQC inspection.
Job responsibilities:
- Acting as the first point of contact for patients, carers, visitors, and staff, providing a friendly, professional, and patient focused service.
- Handling telephone calls, online requests (via the practices online consultation provider, PATCHS), and face to face enquiries efficiently, ensuring patients are supported and signposted appropriately.
- Supporting patient navigation and triage by gathering relevant nonclinical information and following agreed practice guidelines and clinical skill mix.
- Accurately using NHS clinical systems, e.g. EMIS Web, AccuRx, PATCHS, to update patient records, process correspondence from patients and external organisations.
- Supporting delivery of NHS services including QOF, enhanced services, vaccination programmes, and call recall processes.
- Performing a range of administrative duties including scanning and coding of clinical letters, patient registrations, verifying online requests, monitoring the practices email.
Receptionist / Administrator in London employer: Freuchen Medical Centre
Contact Detail:
Freuchen Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Administrator in London
✨Tip Number 1
First impressions matter! When you walk into an interview, be sure to greet everyone with a smile and a friendly hello. This sets a positive tone and shows you're approachable, just like the welcoming atmosphere we strive for at StudySmarter.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. Focus on showcasing your communication skills and professionalism, which are key for a Receptionist role.
✨Tip Number 3
Be prepared to demonstrate your tech-savviness! Familiarise yourself with clinical systems like EMIS Web or AccuRx, as being able to discuss these confidently can really impress your interviewers.
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the practice by asking about their patient services or team dynamics. It’s a great way to engage and show that you’re genuinely interested in being part of their team.
We think you need these skills to ace Receptionist / Administrator in London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific duties from the job description that you’re excited about and how your background makes you a great fit for our practice.
Keep It Professional: While we love a friendly vibe, remember to keep your language professional. Use clear and concise sentences, and double-check for any typos or errors before hitting send. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our practice while you’re at it!
How to prepare for a job interview at Freuchen Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with the specific duties mentioned in the job description, like managing enquiries and using clinical systems. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As the first point of contact, strong communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable handling different types of enquiries, whether they’re face-to-face or over the phone.
✨Highlight Your Organisational Skills
The role involves juggling multiple tasks, so be ready to discuss how you stay organised. Share examples from your past experiences where you successfully managed appointments or handled administrative duties efficiently. This will show that you can keep things running smoothly in a busy environment.
✨Demonstrate a Patient-Focused Approach
Since this role is all about providing excellent service to patients, think of ways to showcase your patient-focused mindset. Prepare examples of how you've gone above and beyond to help someone in a previous role, and express your commitment to maintaining confidentiality and professionalism at all times.