At a Glance
- Tasks: Lead and scale the UKI Customer Success team to ensure customer satisfaction and growth.
- Company: Freshworks, a dynamic tech company based in London.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Join a high-performing team and drive customer advocacy in a fast-paced environment.
- Why this job: Make a real impact by helping customers achieve success with innovative solutions.
- Qualifications: Proven experience in customer success and team leadership.
The predicted salary is between 70000 - 90000 £ per year.
Freshworks in London is seeking an experienced Senior Manager of Customer Success to lead and scale our UKI team.
Based in London, you’ll ensure Enterprise and Mid-Market customers achieve measurable value and long‑term success with Freshworks.
Reporting to the Director, Customer Success EMEA, you’ll define regional strategy, lead a high‑performing team of CSMs, build scalable, data‑driven playbooks, and collaborate cross‑functionally to drive retention, expansion and customer advocacy.
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UK & Ireland Senior Manager, Customer Success & Growth employer: Freshworks
At Freshworks, we pride ourselves on being a people-first employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through mentorship opportunities and a focus on professional development, ensuring that our team members thrive in their roles. Located in the vibrant UKI region, we offer a dynamic environment where you can make a meaningful impact while working with cutting-edge technology that transforms customer and employee experiences.
