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- Tasks: Act as a strategic consultant for enterprise customers and drive product adoption.
- Company: Leading tech company in London with a focus on customer success.
- Benefits: Inclusive environment, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring customer satisfaction and driving success.
- Qualifications: 5+ years of B2B Customer Success experience and strong understanding of business needs.
- Other info: Diverse workplace where everyone can thrive and grow.
The predicted salary is between 43200 - 72000 £ per year.
A leading technology company in London is seeking a Senior Customer Success Manager to join their Customer Success team. This role involves acting as a strategic consultant for mid-market and enterprise customers, driving Freshworks adoption, and ensuring customer satisfaction.
Ideal candidates will have over 5 years of B2B Customer Success experience and understand customer business needs. This company values diversity and offers an inclusive environment where everyone can thrive.
Strategic Enterprise Customer Success Leader employer: Freshworks
Contact Detail:
Freshworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Enterprise Customer Success Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your 5+ years of B2B Customer Success experience aligns with their needs. Use specific examples that highlight your strategic consulting skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Strategic Enterprise Customer Success Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategic Enterprise Customer Success Leader. Highlight your B2B Customer Success experience and any relevant achievements that showcase your ability to understand and meet customer business needs.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've driven customer satisfaction and adoption in previous roles, and don’t forget to show your passion for working in an inclusive environment!
Showcase Your Strategic Thinking: In your application, demonstrate your strategic mindset. We want to see how you’ve acted as a consultant for customers in the past and how you’ve helped them achieve their goals. Use clear examples to illustrate your thought process.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Freshworks
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction and adoption rates, as this will show your potential employer that you’re not just familiar with the concepts but can also apply them strategically.
✨Showcase Your B2B Experience
Prepare specific examples from your past roles where you successfully managed customer relationships in a B2B context. Highlight how you identified customer needs and drove product adoption, as this aligns perfectly with what they’re looking for in a Senior Customer Success Manager.
✨Research the Company Culture
Since the company values diversity and inclusivity, take some time to understand their culture. Be ready to discuss how your own values align with theirs and how you can contribute to an inclusive environment. This will demonstrate that you’re not only a fit for the role but also for the company as a whole.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their customer success strategies and how they measure success. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
