At a Glance
- Tasks: Support Solution Engineers in demos, presentations, and customer engagement.
- Company: Join Freshworks, a leader in uncomplicated service software.
- Benefits: Gain hands-on experience, mentorship, and exposure to cutting-edge technology.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact while learning about tech sales and customer solutions.
- Qualifications: Pursuing a degree in Computer Science, Engineering, or Business; passion for tech.
The predicted salary is between 500 - 1500 € per month.
Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.
We are looking for a motivated Solution Engineering Intern to join our presales team (13 month program) exclusively for the students who will have their placement year in 2026. This internship offers a unique opportunity to gain hands-on experience at the intersection of technology, sales, and customer engagement. You will support our Solution Engineers in demonstrating product value, solving customer challenges, and contributing to the success of our go-to-market strategy. This role is ideal for students or recent graduates interested in technology, consulting, and customer-fronted careers.
Key Responsibilities
- Assist Solution Engineers in preparing customer demos, presentations, and proof-of-concepts.
- Research industries, customers, and competitors to support discovery and value messaging.
- Support the creation of technical content (demo environments, product decks, knowledge articles).
- Shadow customer meetings to understand how we uncover requirements and position solutions.
- Collaborate with Sales, Marketing, and Product teams on ad-hoc projects and campaigns.
- Document best practices, learnings, and contribute to team knowledge sharing.
What You’ll Learn
- How presales contributes to the technology sales cycle.
- Best practices in solution storytelling and technical demos.
- How to translate customer challenges into business and technical solutions.
- Exposure to SaaS, AI, and enterprise IT solutions.
- Career pathways in Solution Engineering, Consulting, and Technology Sales.
Qualifications
- Currently pursuing or recently completed a degree in Computer Science, Engineering, Business, or related field.
- Passion for technology and problem-solving.
- Strong communication and presentation skills.
- Curious, proactive, and eager to learn in a fast-paced environment.
- Basic knowledge of SaaS, cloud technologies, or IT systems is a plus (training provided).
Additional Information
Once you are pre-selected, you will join us in our headquarters for an exciting Assessment Day, where you will learn more about our company culture, career progression and why Freshworks is the right place for you. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Solution Engineering Intern employer: Freshworks
Freshworks is an exceptional employer that prioritises a people-first approach, fostering a vibrant and inclusive work culture where every employee can thrive. As a Solution Engineering Intern, you will gain invaluable hands-on experience at the intersection of technology and customer engagement, supported by a collaborative team dedicated to your growth. With a commitment to diversity and equal opportunity, Freshworks offers a unique environment that empowers you to explore your potential while contributing to meaningful solutions for over 72,000 trusted clients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Solution Engineering Intern
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Freshworks on LinkedIn. Ask them about their experiences and any tips they might have for landing the internship. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for your Assessment Day by practising your presentation skills. You’ll likely need to showcase your understanding of technology and customer engagement, so get comfortable explaining complex ideas simply. We want to see your passion shine through!
✨Tip Number 3
Research is key! Dive into understanding Freshworks’ products and how they solve customer challenges. This knowledge will help you during interviews and show that you’re genuinely interested in contributing to our mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and building a fresh vision together!
We think you need these skills to ace Solution Engineering Intern
Some tips for your application 🫡
Show Your Passion for Technology:When you're writing your application, let your enthusiasm for technology shine through! We want to see how excited you are about solving problems and making a difference in the tech world. Share any relevant projects or experiences that highlight your passion.
Tailor Your Application:Make sure to customise your application for the Solution Engineering Intern role. Highlight your skills and experiences that align with the job description. We love seeing candidates who take the time to connect their background to what we do at Freshworks!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use simple language to express your ideas and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Freshworks and what we stand for.
How to prepare for a job interview at Freshworks
✨Know Your Stuff
Before the interview, dive deep into Freshworks and its products. Understand their mission to simplify solutions for businesses and how they leverage technology to enhance customer experiences. This knowledge will help you connect your skills and interests with what they do.
✨Showcase Your Problem-Solving Skills
As a Solution Engineering Intern, you'll be tackling customer challenges. Prepare examples from your studies or past experiences where you've successfully solved problems. Highlight your thought process and how you approached each situation.
✨Practice Your Presentation Skills
Since you'll assist in demos and presentations, practice explaining complex concepts in simple terms. You might even want to create a mock demo of a product you admire. This will not only boost your confidence but also demonstrate your ability to communicate effectively.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the role, team dynamics, or company culture. This shows your genuine interest in the position and helps you gauge if Freshworks is the right fit for you. Plus, it’s a great way to engage with your interviewers!
