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- Tasks: Lead technical conversations and support sales efforts for Freshworks' UKI business.
- Company: Freshworks is a global leader in customer and employee experience software, serving over 65,000 companies.
- Benefits: Enjoy a vibrant workplace culture with opportunities for growth and mentorship.
- Why this job: Be a thought leader in tech solutions while making a real impact on customer experiences.
- Qualifications: 10+ years in technical solution engineering, preferably in SaaS or ITIL/ITSM environments.
- Other info: Join a diverse team committed to equal opportunity and personal growth.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
We are looking for a Principal Solutions Engineer to support the continued growth of our UKI business. You will play a critical role by being the technical expert that helps our UKI team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region.
Principal Solutions Engineers play a key role in thought leadership with prospects, asset creation based on domain expertise and knowledge of market trends, be the voice of the GTM teams into the product organization, represent Freshworks at industry conferences and events and in addition are “hands-on” to lead big deal conversations and help close large deals and act as a mentor to the regional solution engineering organization.
As a Principal Solution Engineer you will also utilize your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals.
You will have the opportunity to articulate our value proposition, technology solutions and offer thought leadership to both business and technical audiences. This role is ideal for someone with mid-market and enterprise software pre-sales experience in a SaaS or technology product organization and strong experience with ITSM/ITIL and cloud based infrastructure. You have a passion and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.
Role Profile
- Thought Leadership – Thinks about problems statements that other SEs are not thinking about and does deep thinking on these. This process may involve market trends research, experiential analysis, competitive learning, or consuming/analyzing analyst research.
- A strong voice for GTM teams when it comes to communicating with product teams. She/he has a keen eye for product gaps, bugs and enhancements and is able to communicate critical issues with product that get in the way of effective solutioning.
- Ability to convert her/his ideas into institutional intellectual property and knowledge by creating assets based on her/his thought leadership, domain expertise and knowledge of market trends.
- Lean into and lead large deal conversations including engage with various mid-market and enterprise customer at mid to senior levels.
- Mentor lead or senior solution engineers with technical strategies and approaches to solving customer problems.
- Nurture long-term partnership value by becoming a trusted advisor to customers.
- Ability to work as part of a team and work closely with your extended teams.
- Drive the technical win by evangelizing, enabling and engaging with customers.
- Participate in pre-sales efforts: technical sales presentations, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
- Scope and ensure the success of proof-of-concepts (POCs).
- Collaborate with partners to develop joint solutions.
Qualifications
- Native level written and oral communication skills in English are required. Having any other European languages additionally would be an added advantage.
- Minimum 10 years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environments.
- Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure is key.
- Possess excellent senior customer stakeholder (incl. CxOs) and internal communication skills.
- Experience working on complex sales cycles in Mid-Market and Enterprise business segments.
- Excellent communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality.
- Highly driven individual with an execution focus and a strong sense of urgency.
- A colleague who enjoys working in a high-energy team environment.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Consulting
- Industries
- Software Development
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Principal Solution Engineer employer: Freshworks
Contact Detail:
Freshworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Solution Engineer
✨Tip Number 1
Familiarize yourself with Freshworks' product suite and understand how each solution addresses customer needs. This knowledge will help you articulate the value proposition effectively during discussions with potential clients.
✨Tip Number 2
Stay updated on market trends and competitive landscape in the SaaS and ITSM sectors. Being well-informed will enable you to provide insightful thought leadership and position yourself as a trusted advisor to prospects.
✨Tip Number 3
Leverage your network to connect with current or former Freshworks employees. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare for technical sales presentations by practicing your demonstration skills. Being able to showcase solutions effectively will be crucial in engaging with mid-market and enterprise customers.
We think you need these skills to ace Principal Solution Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Principal Solutions Engineer position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in SaaS, ITSM/ITIL, and technical solution engineering. Use specific examples that demonstrate your ability to engage with mid-market and enterprise customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your thought leadership abilities and how you can contribute to Freshworks' mission of enhancing customer and employee experiences.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure that your application reflects your proficiency in English. If you speak any additional European languages, mention them as they could be an advantage.
How to prepare for a job interview at Freshworks
✨Showcase Your Technical Expertise
As a Principal Solutions Engineer, it's crucial to demonstrate your deep understanding of ITSM/ITIL and cloud-based infrastructure. Be prepared to discuss specific technologies and methodologies you've worked with, and how they can benefit Freshworks' customers.
✨Prepare for Thought Leadership Discussions
Expect to engage in conversations about market trends and competitive analysis. Bring insights on how Freshworks can address gaps in the market and enhance its offerings. This will showcase your ability to think critically and strategically.
✨Emphasize Your Customer-Centric Approach
Highlight your experience in building long-term relationships with clients, especially at the mid-market and enterprise levels. Share examples of how you've acted as a trusted advisor and helped clients navigate complex sales cycles.
✨Demonstrate Strong Communication Skills
Since this role involves interacting with senior stakeholders, practice articulating technical concepts in a clear and engaging manner. Prepare to present solutions effectively and answer questions confidently, showcasing your excellent communication abilities.
