At a Glance
- Tasks: Lead account management and build long-term partnerships with valued customers.
- Company: Join Freshworks, a people-first tech company transforming business software.
- Benefits: Enjoy private medical insurance, gym allowance, and generous PTO.
- Other info: Diverse workplace committed to equal opportunity and vibrant culture.
- Why this job: Make a real impact by helping businesses thrive with innovative solutions.
- Qualifications: 5+ years in SaaS sales or account management with a consultative approach.
The predicted salary is between 60000 - 80000 € per year.
To help them grow. Software is a choice that can make or break a business. Business software has become a blocker instead of ways to get work done. With a fresh vision for how the world works, Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships. Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
- Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
- Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
- Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
- Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.
5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory.
- Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.
- Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.
We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Team Leader - Account Manager in London employer: Freshworks
Freshworks Inc. is an exceptional employer that prioritises a people-first approach, fostering a collaborative and innovative work culture. With a commitment to employee growth, we offer comprehensive benefits including private medical insurance, a gym allowance, and generous paid time off, all while empowering our team to build meaningful partnerships with valued customers. Join us in a vibrant environment where diversity is celebrated, and your contributions directly impact the success of both our clients and your career.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. This will help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself just like you'd sell Freshworks' solutions. Highlight your achievements and how they align with the company's goals. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Freshworks family. Let's make it happen!
We think you need these skills to ace Team Leader - Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Team Leader - Account Manager role. Highlight your SaaS experience and any consultative sales successes to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping businesses grow and how your approach aligns with our people-first vision at Freshworks.
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Quantify your successes in previous roles, especially in account management or sales, to demonstrate how you can drive measurable results for our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Freshworks
✨Know Your Stuff
Before the interview, dive deep into Freshworks and their software solutions. Understand how they help businesses grow and the specific challenges they address. This knowledge will not only impress your interviewers but also allow you to speak confidently about how you can contribute to their mission.
✨Showcase Your Success Stories
Prepare to share specific examples from your past experiences that highlight your consultative approach and success in account management. Focus on instances where you've built long-term partnerships or exceeded revenue goals, as these are key aspects of the role.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that demonstrate your interest in the company and the role. Ask about their approach to customer experience or how they envision the future of their software solutions. This shows you're not just looking for a job, but genuinely interested in being part of their vision.
✨Be Ready to Collaborate
Since the role involves championing collaboration across teams, be prepared to discuss how you've successfully worked with others in the past. Highlight your ability to uncover opportunities and strengthen retention through teamwork, as this aligns perfectly with what Freshworks is looking for.
