At a Glance
- Tasks: Support sales growth by providing technical expertise and consulting to clients.
- Company: Join Freshworks, a leader in uncomplicated service software for exceptional experiences.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Dynamic role with mentorship opportunities and a focus on innovation.
- Why this job: Be a trusted advisor and make a real impact in the tech industry.
- Qualifications: 10+ years in technical solution engineering with SaaS or ITSM experience.
The predicted salary is between 60000 - 80000 £ per year.
To help them grow. Software is a choice that can make or break a business. Business software has become a blocker instead of ways to get work done. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
We are looking for a Principal Solutions Engineer to support the continued growth of our UKI business. You will play a critical role by being the technical expert that helps our UKI team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region. Principal Solutions Engineers play a key role in thought leadership with prospects, asset creation based on domain expertise and knowledge of market trends, be the voice of the GTM teams into the product organization, represent Freshworks at industry conferences and events and in addition are “hands-on” to lead big deal conversations and help close large deals and act as a mentor to the regional solution engineering organization.
As a Principal Solution Engineer you will also utilize your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. This role is ideal for someone with mid-market and enterprise software pre-sales experience in a SaaS or technology product organization and strong experience with ITSM/ITIL and cloud based infrastructure. This process may involve market trends research, experiential analysis, competitive learning, or consuming/analyzing analyst research.
Ability to convert ideas into institutional intellectual property and knowledge by creating assets based on thought leadership, domain expertise and knowledge of market trends. Mentor lead or senior solution engineers with technical strategies and approaches to solving customer problems. Nurture long-term partnership value by becoming a trusted advisor to customers.
Native level written and oral communication skills in English are required. Having any other European languages additionally would be an added advantage. Minimum 10 years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environments. Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure is key. Excellent communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality.
We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Sales Support Engineer Job in London employer: Freshworks
At Freshworks, we pride ourselves on being a people-first employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through mentorship opportunities and a focus on professional development, ensuring that our team members thrive in their roles. Located in the vibrant UKI region, we offer a dynamic environment where you can make a meaningful impact while working with cutting-edge technology that transforms customer and employee experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Engineer Job in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support Engineer Job at Freshworks, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Freshworks. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support Engineer Job. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support Engineer Job in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Freshworks:When writing your cover letter, make sure to tailor your message specifically for Freshworks. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Freshworks
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Freshworks that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Freshworks that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Freshworks’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
