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- Tasks: Lead transformative partnerships and craft tailored CX strategies for enterprise organisations.
- Company: Freshworks, a people-first tech company revolutionising customer and employee experiences.
- Benefits: Comprehensive health insurance, learning budget, fitness perks, and generous PTO.
- Why this job: Join a dynamic team making real impact in the world of customer experience.
- Qualifications: 8-12 years in complex sales cycles with a focus on customer service software.
- Other info: Inclusive culture that values diversity and fosters personal growth.
The predicted salary is between 36000 - 60000 £ per year.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
This position will be a part of the Enterprise sales organisation, that focuses on organisations (customers) with 500+ employees. This is an individual contributor role. As a Strategic CX Account Executive, you will lead Freshworks’ efforts to build transformative partnerships with enterprise organisations. Your expertise in CX solutions will enable you to craft and deliver high-value strategies that help organisations optimise their customer experience and operational efficiency. You’ll thrive in complex sales cycles, engaging C-suite executives and global teams to create lasting impact.
Responsibilities
- Strategic Partnership Development: Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver CX transformation strategies.
- Creative Solution Selling: Leverage your expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals that deliver measurable value to clients.
- Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.
- Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.
- Account Management: Lead relationship with CX persona for current customers and find new paths of growth.
- Pipeline Management: Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.
Qualifications
- Minimum 8-12 years experience managing complex 'lead to close' sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role).
- Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO..etc).
- Domain knowledge and sales experience in the field of Customer Service Software is required.
- Consistent overachievement of sales goals in a geographic territory selling complex software solutions.
- Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits.
Benefits
- Company-funded Private Medical Insurance and Dental Insurance.
- Company-funded Medical Cash Plan.
- Company-funded Life Assurance, Income Protection & Critical Illness insurances.
- Qualifying workplace pension scheme with company contribution of up to 6%.
- Learning & Reading budget of up to £1,000 per year.
- Fitness budget of £30 per month.
- Cycle-to-work scheme.
- Enhanced Maternity Leave.
- 25 days of annual Paid-Time-Off (PTO).
- Company Funded Employee Assistance Program (EAP) for both you and your family.
- Discounted Tax Support Services.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Overlay Consulting Manager in London employer: Freshworks
Contact Detail:
Freshworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overlay Consulting Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Practice your pitch! You never know when you’ll get a chance to talk about your skills and experience. Have a clear, concise summary of what you bring to the table, especially how it relates to CX solutions. Make it memorable!
✨Tip Number 3
Research the company inside out. Understand their products, culture, and recent news. This knowledge will help you tailor your conversations and show that you’re genuinely interested in being part of their team at Freshworks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the Freshworks family. Don’t miss out!
We think you need these skills to ace Overlay Consulting Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Overlay Consulting Manager role. Highlight your experience in managing complex sales cycles and your expertise in customer service software. We want to see how your skills align with our mission at Freshworks!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've overachieved on sales goals or transformed customer experiences. This will help us understand the real impact you can bring to our team.
Be Authentic: Let your personality shine through in your application. We value extraordinary communication skills and a genuine curiosity, so don’t be afraid to show us who you are and what drives you. We’re looking for a good fit, not just a good candidate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining the Freshworks family!
How to prepare for a job interview at Freshworks
✨Know Your CX Solutions
Make sure you have a solid understanding of customer experience (CX) solutions and how they can transform businesses. Be ready to discuss specific examples of how you've successfully implemented these strategies in the past, as this will show your expertise and ability to deliver value.
✨Build Relationships Before the Interview
Try to connect with current or former employees at Freshworks on LinkedIn. This can give you insights into the company culture and what they value in their employees. Plus, it might help you get a referral, which can be a great advantage!
✨Prepare for Complex Sales Scenarios
Since this role involves navigating complex sales cycles, prepare for situational questions that assess your problem-solving skills. Think of scenarios where you've had to engage C-suite executives and how you managed to secure buy-in from them.
✨Show Your Curiosity
Freshworks values high curiosity and eagerness to learn. During the interview, ask insightful questions about their products, market trends, and future plans. This not only shows your interest but also demonstrates that you're proactive and engaged.
