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- Tasks: Lead HR operations, optimise processes, and enhance employee experiences in a global tech environment.
- Company: Join Freshworks, a people-first company transforming business software for better experiences.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Work in a diverse environment that values your unique background and perspective.
- Why this job: Make a real impact by streamlining HR processes and driving innovation in a dynamic team.
- Qualifications: 6 years in HR operations, fluent in English and French, with strong tech skills.
The predicted salary is between 60000 - 80000 £ per year.
Company Description
Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Job Description
- Process Oversight & Delivery: Act as a senior point of contact for complex HR queries and lifecycle transactions, ensuring they are completed in line with established global processes. Execute a multi-year strategy for the HR Shared Services Center (HRSSC), transitioning from decentralized local models to a unified global hub.
- Process Excellence & Standardization: Drive the 'Global Standard' by minimizing local exceptions and ensuring all SOPs (Standard Operating Procedures) are documented and followed.
- HR Technology: Optimize the use of HR technology (e.g., Workday, Freshservice) to streamline workflows, improve the user interface and thereby improve Employee Experience. Drive and Co-Lead other automation opportunities within HR Operations.
- Shared Services Optimization: Identify opportunities for process improvement and contribute to the design of future-state solutions that enhance end-to-end HR service delivery.
- Global Collaboration: Build and maintain deep working relationships across functional areas and geographies to ensure consistent operational standards.
- Compliance & Audit: Ensure all HR activities comply with Freshworks policies and regional regulations, supporting monthly data audits and maintaining accurate personnel files.
- Cross-Functional Projects: Contribute to HR technology and transformation projects, acting as a regional expert to help steer change management initiatives.
- Stakeholder Partnership: Effectively partner with HR COEs, Business Partners, and leadership to ensure key stakeholders are working collaboratively to meet organizational goals.
- Payroll & Data Integrity: Partner with the Global Payroll team to ensure accurate data flow and maintain high standards of data integrity within HR systems (e.g., Workday).
- Operational Rigour: Establish and monitor SLAs and Key Performance Indicators (KPIs) to ensure operational excellence and accountability.
This role will be based in our London office and requires an in-office presence 3 days per week.
Qualifications
- Experience: 6 years of HR Operations/Shared Services experience, preferably within a fast-paced global technology company. Possesses a strong understanding of European regional requirements, particularly across the UK, France, and Germany. Ability to prioritise, high bias for action, and focused on outcomes.
- Language Requirements: Full professional fluency in English (written and spoken) is required, and professional fluency in French (written and spoken) is a must.
- System Knowledge: Proven experience with HRIS platforms (Workday preferred) and a strong focus on data integrity.
- Process Mindset: Deep understanding of the employee lifecycle with a demonstrated ability to contribute to process optimisation and service delivery improvements.
- Global Environment: Ability to navigate global stakeholders and collaborate effectively across different time zones.
- Regional Expertise: Solid understanding of employment laws, specifically Germany, France and UK benefits, and HR compliance standards.
- Domain Expertise: Deep understanding of the Hire-to-Retire lifecycle and experience with global process excellence methodologies.
- Skills: Detail-oriented, results-driven, and capable of managing HR projects with a sense of urgency. CIPD Level 3 Foundation Certificate in People Practice certification.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Fresh vision. Real impact. Come build it with us.
Lead - HR Operations (French Speaking) in London employer: Freshworks
Contact Detail:
Freshworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead - HR Operations (French Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Lead - HR Operations role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Freshworks is all about simplifying processes and enhancing experiences, so think about how your skills align with that vision. Be ready to share examples of how you've driven process excellence in your previous roles.
✨Tip Number 3
Practice your French! Since this role requires professional fluency, brush up on your language skills. Consider having mock interviews in French to boost your confidence and show off your bilingual abilities during the real deal.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Freshworks team and contributing to their mission of creating better employee experiences.
We think you need these skills to ace Lead - HR Operations (French Speaking) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Lead - HR Operations role. Highlight your HR operations experience, especially in a global context, and don’t forget to mention your fluency in French!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about HR operations and how your background makes you a perfect fit for Freshworks. Keep it engaging and personal.
Showcase Your Process Mindset: In your application, emphasise your understanding of the employee lifecycle and any experience you have with process optimisation. We love candidates who can demonstrate a results-driven approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our Freshworks family!
How to prepare for a job interview at Freshworks
✨Know Your HR Processes
Familiarise yourself with the key HR processes and lifecycle transactions relevant to the role. Be prepared to discuss how you would ensure these are completed in line with established global processes, as this will show your understanding of the operational rigour expected at Freshworks.
✨Showcase Your Tech Savvy
Since the role involves optimising HR technology like Workday, be ready to share your experiences with HRIS platforms. Highlight any specific projects where you improved workflows or user interfaces, demonstrating your ability to enhance employee experience through technology.
✨Demonstrate Global Collaboration Skills
Prepare examples of how you've built relationships across different teams and geographies. This is crucial for ensuring consistent operational standards, so think about times when you successfully navigated cultural differences or time zone challenges.
✨Understand Compliance and Audit Requirements
Brush up on the compliance and audit aspects of HR operations, especially regarding European regional requirements. Be ready to discuss how you would ensure all HR activities comply with policies and regulations, as this is a key part of maintaining data integrity and operational excellence.