Director - HR Business Partner (GTM) in London

Organisations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise‐grade solutions are powerful, yet easy to use, and quick to deliver results. Our people‐first approach to AI eliminates friction, making employees more effective and organisations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all across the world.

We are hiring a Director, HR Business Partner in London to support Field Sales / GTM leaders and people managers across Europe, APAC, and the US. This is a global, high-impact individual contributor role with additionally HR responsibility for Europe as a region. You'll work closely with senior Field Sales and GTM leaders globally, coaching and advising them, driving people strategies, and leading change across a fast‐scaling SaaS organisation. You will act as the HR lead for the London office, partner with TA, Total Rewards, HR Ops and COEs, deliver and localise global programs, and use people insights to influence decisions.

The role requires strong HRBP experience supporting GTM teams, deep understanding of HR practices and frameworks across the UK and Europe, and the ability to operate effectively in a global matrix with teams in the US and India. You will play a key role in organisational change, scaling efforts, leadership coaching, and ensuring alignment of global HR initiatives.

Why Join Us?

A chance to make real impact in a fast‐scaling, international environment. You'll join an experienced HR team, support senior GTM leaders, and influence global programs in a high‐growth SaaS business.

Qualifications

• Strong HRBP experience supporting Field Sales and GTM teams in a global SaaS or tech environment is required.
• Deep understanding of HR practices, employment frameworks, and operating context in the UK and Europe is essential.
• Experience working across global environments, with familiarity in the US and APAC.
• Background in matrixed, high‐growth, fast‐paced organisations.

Skills and Competencies

• Strong commercial judgment and strategic thinking.
• Solid understanding of GTM and sales structures, the customer lifecycle, and partnering with Revenue Operations and Finance.
• Ability to interpret and apply people data to drive action.
• Strong stakeholder management and consulting skills.

Additional Information

• Based in London; able to work from the office three days a week.
• Fluent in English; additional European languages an advantage.
• Willingness to travel occasionally to Europe, the US, and India.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.