At a Glance
- Tasks: Lead account management and build long-term partnerships with valued customers.
- Company: Freshworks Inc., a people-first tech company transforming business software.
- Benefits: Private medical insurance, gym allowance, 25 days PTO, and family support programs.
- Other info: Join a diverse team committed to creating a vibrant workplace.
- Why this job: Make a real impact by helping businesses thrive with innovative software solutions.
- Qualifications: 5+ years in SaaS sales or account management with a consultative approach.
The predicted salary is between 60000 - 80000 € per year.
To help them grow. Software is a choice that can make or break a business. Business software has become a blocker instead of ways to get work done. With a fresh vision for how the world works, Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships. Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
- Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
- Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
- Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
- Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.
5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory.
- Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.
- Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.
We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Account Manager Team Lead in London employer: Freshworks
Freshworks Inc. is an exceptional employer that prioritises a people-first approach, fostering a collaborative and innovative work culture. With generous benefits such as private medical insurance, gym allowances, and extensive paid time off, employees are empowered to thrive both personally and professionally. The opportunity to work with esteemed clients and contribute to meaningful business outcomes makes this role particularly rewarding, all while being part of a diverse and inclusive environment in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Team Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your personality! When you get the chance for an interview or a casual chat, let your true self shine through. Companies like Freshworks value a people-first approach, so being genuine can really set you apart from the crowd.
✨Tip Number 3
Do your homework! Research Freshworks and its products inside out. Understand their mission and how they help businesses grow. This knowledge will not only impress during interviews but also help you tailor your conversations to show how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Freshworks. Don’t miss out on the chance to make a great first impression!
We think you need these skills to ace Account Manager Team Lead in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how excited you are about helping businesses grow with Freshworks and how our people-first approach resonates with you.
Tailor Your Experience:Make sure to highlight your relevant experience in SaaS or solution-based sales. We’re looking for specific examples of how you've built long-term partnerships and exceeded goals, so don’t hold back!
Be Authentic:We value authenticity, so be yourself in your application. Share your unique perspective on how you can contribute to our mission of delivering exceptional employee and customer experiences.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to connect and start this exciting journey together!
How to prepare for a job interview at Freshworks
✨Know Your Stuff
Before the interview, dive deep into Freshworks' products and services. Understand how their software simplifies processes and enhances customer experiences. This knowledge will help you demonstrate your genuine interest and ability to contribute to their mission.
✨Showcase Your Success Stories
Prepare specific examples from your past roles that highlight your achievements in account management and sales. Focus on instances where you exceeded revenue goals or built strong partnerships. This will illustrate your consultative approach and ability to drive measurable results.
✨Ask Insightful Questions
During the interview, ask questions that show you’re thinking strategically about the role. Inquire about how Freshworks measures success in account management or what challenges they face with enterprise customers. This not only shows your interest but also positions you as a forward-thinking candidate.
✨Emphasise Collaboration Skills
Since the role involves working across teams, be ready to discuss how you've successfully collaborated in the past. Share examples of how you’ve fostered teamwork to uncover opportunities and strengthen customer retention. This will highlight your fit for their people-first approach.
