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For Companies At a Glance
- Tasks: Drive sales performance and support senior leaders across Europe and APMEA.
- Company: Join Freshworks, a diverse and inclusive tech company.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Why this job: Make a real impact by optimising sales operations and strategies.
- Qualifications: 10+ years in Sales Operations with strong analytical skills.
- Other info: Dynamic environment with opportunities for personal and professional development.
The predicted salary is between 72000 - 108000 £ per year.
We are seeking a high-impact, commercially minded Revenue Operations Business Partner to support our senior sales leaders across Europe and APMEA. In this role, you will act as a trusted advisor and operational partner, driving forecast accuracy, enabling execution, and helping our regional sales teams deliver on their goals. This is a hands-on role that combines strategic thinking with operational rigor. You will lead key processes such as forecast reviews and large-deal governance, while identifying opportunities to improve sales performance and productivity across the region. You will work with a team of analysts based in India to develop, enforce and act upon the reporting and tracking needed to run the business. You will be the point of contact for the European and APMEA sales managers and will assist them with QBRs, data analysis, operational issues and systems and tooling needs.
Key Responsibilities
- Forecasting & Pipeline Management: Own and drive the weekly and monthly forecasting process in partnership with leaders to ensure accuracy and accountability. Analyse pipeline health and conversion trends, providing actionable insights and recommendations.
- Deal Governance: Lead large deal reviews to support opportunity qualification, value articulation, and commercial strategy. Partner with sales leadership on deal structuring, approvals, and navigating internal processes to drive velocity and win rates.
- Business Partnering: Serve as a strategic advisor to senior European sales leaders, providing business performance insights and challenging assumptions where necessary. Collaborate cross-functionally with Finance, Enablement, Marketing, and Product to align regional strategy with company goals.
- Operational Excellence: Identify areas to improve efficiency and scalability in sales operations processes. Support annual planning processes including quota setting, territory design, and strategic initiatives.
Qualifications
- 10+ years of experience in Sales Operations, Revenue Operations, Strategy, or a similar business partnering role.
- Proven experience supporting regional or global sales leaders in a fast-paced B2B SaaS or technology environment.
- Strong analytical and problem-solving skills with proficiency in CRM (e.g., Salesforce), forecasting tools, and Excel.
- Exceptional communication and stakeholder management skills with the ability to influence at all levels.
- Fluent in English; additional European languages are a plus.
- Based in London and willing to travel occasionally.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Director - Sales Operations employer: Freshworks
Contact Detail:
Freshworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director - Sales Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who are already in sales operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its sales strategies. Be ready to discuss how your experience aligns with their goals, especially around forecasting and deal governance. Show them you mean business!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you on their radar.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We love seeing candidates who take the initiative to engage directly with us. Plus, it shows you're serious about joining the team.
We think you need these skills to ace Director - Sales Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director - Sales Operations role. Highlight your experience in sales operations and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring value to our team!
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, don’t shy away from sharing specific examples of how you've used data to drive decisions in past roles. We love numbers, so let us know how you’ve improved forecasting accuracy or sales performance!
Communicate Clearly: Your written application is your first chance to impress us, so make sure it's clear and concise. Use straightforward language and avoid jargon unless it’s relevant. We appreciate good communication skills, especially since you'll be advising senior leaders!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Freshworks
✨Know Your Numbers
As a Director of Sales Operations, you'll need to demonstrate your analytical prowess. Brush up on key metrics related to forecasting and pipeline management. Be ready to discuss how you've improved sales performance in previous roles using data-driven insights.
✨Showcase Your Strategic Mindset
This role requires a blend of strategic thinking and operational execution. Prepare examples of how you've acted as a trusted advisor to senior leaders, particularly in navigating complex deal structures and driving commercial strategies. Highlight your ability to challenge assumptions and provide actionable recommendations.
✨Foster Cross-Functional Collaboration
Collaboration is key in this position. Think of instances where you've worked with teams across Finance, Marketing, or Product to align strategies. Be ready to discuss how you’ve facilitated communication and cooperation to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and operational excellence. Prepare for scenario-based questions where you might need to outline how you'd handle specific challenges in sales operations, such as improving efficiency or managing large deal reviews.
