At a Glance
- Tasks: Lead technical solutions and support sales for innovative software products.
- Company: Join Freshworks, a dynamic tech company transforming customer experiences.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace fostering creativity and collaboration.
- Why this job: Make a real impact by simplifying business software for thousands of companies.
- Qualifications: 10+ years in technical solution engineering with SaaS experience.
The predicted salary is between 60000 - 80000 £ per year.
Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
We are looking for a Principal Solutions Engineer to support the continued growth of our UKI business. You will play a critical role by being the technical expert that helps our UKI team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region.
Principal Solutions Engineers play a key role in thought leadership with prospects, asset creation based on domain expertise and knowledge of market trends, be the voice of the GTM teams into the product organization, represent Freshworks at industry conferences and events and in addition are hands-on to lead big deal conversations and help close large deals and act as a mentor to the regional solution engineering organization.
As a Principal Solution Engineer you will also utilize your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. You will have the opportunity to articulate our value proposition, technology solutions and offer thought leadership to both business and technical audiences. This role is ideal for someone with mid-market and enterprise software pre-sales experience in a SaaS or technology product organization and strong experience with ITSM/ITIL and cloud-based infrastructure. You have a passion and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.
Role Profile
- Thought Leadership - Thinks about problems statements that other SEs are not thinking about and does deep thinking on these. This process may involve market trends research, experiential analysis, competitive learning, or consuming/analyzing analyst research.
- A strong voice for GTM teams when it comes to communicating with product teams. She/he has a keen eye for product gaps, bugs and enhancements and is able to communicate critical issues with product that get in the way of effective solutioning.
- Ability to convert her/his ideas into institutional intellectual property and knowledge by creating assets based on her/his thought leadership, domain expertise and knowledge of market trends.
- Lean into and lead large deal conversations including engage with various mid-market and enterprise customer at mid to senior levels.
- Mentor lead or senior solution engineers with technical strategies and approaches to solving customer problems.
- Nurture long-term partnership value by becoming a trusted advisor to customers.
- Ability to work as part of a team and work closely with your extended teams.
- Drive the technical win by evangelizing, enabling and engaging with customers.
- Participate in pre-sales efforts: technical sales presentations, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
- Scope and ensure the success of proof-of-concepts (POCs).
- Collaborate with partners to develop joint solutions.
Qualifications
- Native level written and oral communication skills in English are required. Having any other European languages additionally would be an added advantage.
- Minimum 10 years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environments.
- Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud-based infrastructure is key.
- Possess excellent senior customer stakeholder (incl. CxOs) and internal communication skills.
- Experience working on complex sales cycles in Mid-Market and Enterprise business segments.
- Excellent communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality.
- Highly driven individual with an execution focus and a strong sense of urgency.
- A colleague who enjoys working in a high-energy team environment.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Principal Solution Engineer in City of London employer: Freshworks
Freshworks is an exceptional employer that prioritises a people-first approach, fostering a vibrant and inclusive work culture where every employee can thrive. With a commitment to professional growth, employees are encouraged to develop their skills through mentorship and thought leadership opportunities, all while contributing to innovative solutions that enhance customer and employee experiences. Located in the UKI region, Freshworks offers a dynamic environment that empowers its team to make a real impact in the software industry.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Solution Engineer in City of London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Freshworks values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Freshworks might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Freshworks!
✨Direct Apply to Freshworks
Let's not forget to apply directly through the Freshworks website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Principal Solution Engineer in City of London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Freshworks.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Freshworks. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Freshworks
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
