At a Glance
- Tasks: Help businesses grow by managing key accounts and building long-term partnerships.
- Company: Join Freshworks, a leader in uncomplicated service software for exceptional experiences.
- Benefits: Enjoy private medical insurance, gym allowance, generous PTO, and family support programs.
- Other info: Diverse workplace committed to equal opportunity and vibrant team culture.
- Why this job: Make a real impact by driving measurable results for valued customers.
- Qualifications: 5+ years in SaaS sales or account management with a consultative approach.
The predicted salary is between 60000 - 80000 € per year.
To help them grow. Software is a choice that can make or break a business. Business software has become a blocker instead of ways to get work done. With a fresh vision for how the world works, Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships. Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
- Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
- Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
- Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
- Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.
5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory.
- Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.
- Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.
We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Account Manager/ Account Lead in City of London employer: Freshworks
Freshworks Inc. is an exceptional employer that prioritises a people-first approach, fostering a collaborative and innovative work culture where employees can thrive. With generous benefits such as private medical insurance, a gym allowance, and 25 days of annual paid time off, we are dedicated to supporting your well-being and professional growth. Join us in our mission to simplify business software and create meaningful experiences for both employees and customers in a dynamic environment that values diversity and long-term partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager/ Account Lead in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Freshworks. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research Freshworks inside out—know their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in helping them grow.
✨Tip Number 3
Showcase your consultative skills! During interviews, share specific examples of how you've helped clients overcome challenges in the past. This will demonstrate your ability to build trust and deliver meaningful impact, just like Freshworks aims to do.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Account Manager/ Account Lead in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in SaaS or solution-based sales, and don’t forget to showcase any consultative approaches you've used with enterprise customers.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping businesses grow and how your skills align with our people-first approach at Freshworks.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to exceed revenue goals and build long-term partnerships. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Freshworks
✨Know Your Stuff
Before the interview, dive deep into Freshworks and their software solutions. Understand how they help businesses grow and the specific challenges they address. This knowledge will not only impress your interviewers but also allow you to speak confidently about how you can contribute to their mission.
✨Showcase Your Success Stories
Prepare to share specific examples from your past experiences that highlight your consultative approach and success in account management. Focus on instances where you've built long-term partnerships or exceeded revenue goals, as these are key aspects of the role.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that demonstrate your interest in the company and the role. Ask about their approach to customer experience or how they envision the future of their software solutions. This shows you're not just looking for a job, but genuinely interested in being part of their vision.
✨Be Ready to Collaborate
Since the role involves championing collaboration across teams, be prepared to discuss how you've successfully worked with different departments in the past. Highlight your ability to uncover opportunities and strengthen retention through teamwork, as this will resonate well with the interviewers.
