Business Development Representative

Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.

Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.

Job Description

• Work from our London office as this is an onsite role.
• Manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets as an individual contributor.
• Develop and manage your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneously.
• Define and execute on plans and meet and exceed your role-based goals.
• Engage with senior managers on our marketing, sales and operations teams to design and execute campaigns.
• Help to continuously improve our internal and external processes.
• Use resources effectively, including marketing, pre‑sales and sales executives to meet your objectives.
• Become an advocate for our brand and an expert in customer service and CRM.
• Provide regular reporting of pipeline status and conduct forecasting exercises.

Qualifications

• Bachelor or Master degree desirable.
• Ideally first experience in sales or business development, preferably in a similar role OR equivalent practical experience in other high‑velocity sales environments.
• Cloud software sales experience is a plus.
• Experience with the UK Market.
• Fast‑learner driven to action, passionate about sales, customer service and CRM tools.
• Enthusiastic about helping and serving clients, a high level of goal and customer orientation and self‑motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player and collaborator.
• Ability to thrive in a fast‑paced globally‑dispersed work environment.
• Native‑level written and oral communication skills in English. Additional EU languages are a plus.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Seniority level: Entry level

Employment type: Full‑time

Job function: Other

Industries: IT Services and IT Consulting

Location: London, England, United Kingdom.

Salary: £30,000 – £32,000.