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- Tasks: Engage with customers, drive product adoption, and develop strategic account plans.
- Company: Join a dynamic team at Freshworks, a leader in customer success.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Experience in customer success and strong relationship-building skills.
- Other info: Join a culture that champions customers and fosters collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our mid-market and enterprise customers. You dedicatedly engage with key partners and help them use the Freshworks platform fully. The foundation for this engagement is a precise understanding of our solution as well as in-depth knowledge of the client\’s business and industry trends.,
- \’Own the customer\’ as the primary point of contact, demonstrate value and drive Freshworks adoption to achieve business goals
- Work closely with the Account Manager to develop Account Plans for your customers which will be the roadmap for account expansion
- Partner with the Account Manager to help ensure expansion opportunities are identified and closed successfully
- Work closely with professional services, support and partners to deliver seamless 360-degree support to meet customer needs
- Be consultative and build in-depth relationships and a complete understanding of their business goals and objectives
- Build credibility, and relationships, and influence C-level stakeholders by advocating our \’Customers for Life\’ philosophy
- Be passionate about the products, understand the outcomes the freshworks product and its features deliver to customer\’s goals; be able to quantify impact with a value assessment framework and ROI models
- Provide coaching and education to improve adoption of the Freshworks product
- Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars and blogs
- Introduce and implement new products and features to your customers based on needs that you have uncovered in your conversations
- Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Execs) to complete customer goals, be the \”Voice of the Customer\” to provide visibility and/or escalations, and maintain strong reference ability across your book of customers
Freshworks is looking for an exceptional addition to our Customer Success team in London. Being a customer champion is part of our culture and a guideline for anything we do. Our team plays a central role in this effort and is the primary driver to retain and develop our existing customers.
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Senior Customer Success Manager employer: Freshworks Inc
Contact Detail:
Freshworks Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Freshworks on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by understanding the Freshworks platform inside out. Familiarise yourself with its features and how they can drive customer success. This will help you demonstrate your passion and knowledge during the conversation.
✨Tip Number 3
Showcase your consultative skills! During interviews, share examples of how you've built relationships and influenced stakeholders in previous roles. This will highlight your ability to be a trusted advisor to customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Freshworks platform shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers succeed with our products.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success and strategic consulting. We’re looking for someone who can build relationships and understand business goals, so share specific examples that demonstrate your skills in these areas.
Be Consultative: In your application, adopt a consultative tone. Show us that you understand the importance of being a trusted advisor to clients. Use language that reflects your ability to engage with C-level stakeholders and advocate for their needs.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Freshworks Inc
✨Know the Freshworks Platform Inside Out
Before your interview, make sure you have a solid understanding of the Freshworks platform and its features. Familiarise yourself with how these features can drive customer success and align with business goals. This knowledge will help you demonstrate your value as a strategic consultant during the interview.
✨Research Industry Trends
Dive deep into the industry trends relevant to the mid-market and enterprise customers you'll be working with. Understanding their challenges and opportunities will allow you to engage in meaningful conversations and showcase your consultative approach. Bring examples of how you've helped similar clients in the past.
✨Prepare for C-Level Conversations
Since you'll be influencing C-level stakeholders, practice articulating your thoughts clearly and confidently. Prepare to discuss how you can advocate for the 'Customers for Life' philosophy and build credibility with high-level executives. Role-playing these scenarios with a friend can be super helpful.
✨Show Your Passion for Customer Success
During the interview, let your passion for customer success shine through. Share stories that highlight your dedication to helping customers achieve their goals and how you've turned successful customers into advocates. This will resonate well with the company's culture and values.