At a Glance
- Tasks: Lead technical discussions and mentor teams to close big deals with strategic clients.
- Company: Join Freshworks, a dynamic tech company focused on innovation and growth.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional development.
- Other info: Diverse and inclusive workplace that values your unique background and perspective.
- Why this job: Be a trusted advisor and make a real impact in the tech industry.
- Qualifications: 7+ years in solution engineering, strong communication skills, and SaaS experience.
The predicted salary is between 70000 - 90000 £ per year.
We are looking for a Lead Solutions Engineer to support the continued growth of our UKI business. You will play a critical role by being the technical expert that helps our UKI team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region.
Principal Solutions Engineers play a key role in thought leadership with prospects, asset creation based on domain expertise and knowledge of market trends, be the voice of the GTM teams into the product organization, represent Freshworks at industry conferences and events and in addition are “hands‑on” to lead big deal conversations and help close large deals and act as a mentor to the regional solution engineering organization.
As a Principal Solution Engineer you will also utilize your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. You will have the opportunity to articulate our value proposition, technology solutions and offer thought leadership to both business and technical audiences. This role is ideal for someone with mid‑market and enterprise software pre‑sales experience in a SaaS or technology product organization and strong experience with ITSM/ITIL and cloud‑based infrastructure. You have a passion and the ability to act as a trusted advisor through all stages of the sales cycle to mid‑market and enterprise customers.
Role Profile
- Thought Leadership - Thinks about problems statements that other SEs are not thinking about and does deep thinking on these. This process may involve market trends research, experiential analysis, competitive learning, or consuming/analyzing analyst research.
- A strong voice for GTM teams when it comes to communicating with product teams. She/he has a keen eye for product gaps, bugs and enhancements and is able to communicate critical issues with product that get in the way of effective solutioning.
- Ability to convert her/his ideas into institutional intellectual property and knowledge by creating assets based on her/his thought leadership, domain expertise and knowledge of market trends.
- Lean into and lead large deal conversations including engage with various mid‑market and enterprise customer at mid to senior levels.
- Mentor lead or senior solution engineers with technical strategies and approaches to solving customer problems.
- Nurture long‑term partnership value by becoming a trusted advisor to customers.
- Ability to work as part of a team and work closely with your extended teams.
- Drive the technical win by evangelizing, enabling and engaging with customers.
- Participate in pre‑sales efforts: technical sales presentations, proof‑of‑concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
- Scope and ensure the success of proof‑of‑concepts (POCs).
- Collaborate with partners to develop joint solutions.
Qualifications
- Native level written and oral communication skills in English are required. Having any other European languages additionally would be an added advantage.
- Minimum 7 years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environments.
- Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure is key.
- Possess excellent senior customer stakeholder (incl. CxOs) and internal communication skills.
- Experience working on complex sales cycles in Mid‑Market and Enterprise business segments.
- Excellent communication and listening skills, high‑level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality.
- Highly driven individual with an execution focus and a strong sense of urgency.
- A colleague who enjoys working in a high‑energy team environment.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Lead - Solution Engineer in London employer: Freshworks Inc
At Freshworks, we pride ourselves on being an exceptional employer that champions diversity and fosters a vibrant work culture. As a Lead Solutions Engineer, you will not only have the opportunity to drive significant business growth in the UKI region but also benefit from a collaborative environment that encourages personal and professional development. With a strong focus on mentorship and thought leadership, we empower our employees to thrive while making a meaningful impact in the technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Lead - Solution Engineer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you to someone at Freshworks.
✨Tip Number 2
Show off your expertise! Create content that showcases your knowledge in ITSM/ITIL and SaaS solutions. Whether it's a blog post, a LinkedIn article, or a video, let potential employers see your thought leadership in action.
✨Tip Number 3
Practice your pitch! Be ready to articulate your value proposition clearly and confidently. Role-play with friends or mentors to nail down your presentation skills, especially for those big deal conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Freshworks team. Don’t miss out!
We think you need these skills to ace Lead - Solution Engineer in London
Some tips for your application 🫡
Show Your Technical Expertise:Make sure to highlight your technical skills and experience in your application. We want to see how you can be the go-to expert for our team, so don’t hold back on showcasing your knowledge of ITSM/ITIL and cloud-based infrastructure.
Tailor Your Application:Take a moment to customise your application for the Lead Solutions Engineer role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into the picture.
Be a Storyteller:When detailing your past experiences, tell us stories that illustrate your problem-solving skills and ability to mentor others. We love hearing about how you've made an impact in previous roles, especially in complex sales cycles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Freshworks Inc
✨Know Your Stuff
As a Lead Solutions Engineer, you'll need to demonstrate your technical expertise. Brush up on ITSM/ITIL methodologies and cloud-based infrastructure. Be ready to discuss how these concepts apply to real-world scenarios and how they can benefit potential clients.
✨Showcase Your Thought Leadership
Prepare to share insights on market trends and competitive analysis. Think about unique problems that other engineers might overlook and be ready to present your ideas on how to address them. This will show your ability to think critically and position yourself as a trusted advisor.
✨Engage with the Team
Collaboration is key in this role. Be prepared to discuss how you’ve worked with cross-functional teams in the past. Highlight your experience mentoring others and how you’ve contributed to team success, especially in high-pressure situations.
✨Master the Art of Communication
Since you'll be dealing with senior stakeholders, practice articulating complex technical concepts in a clear and engaging manner. Tailor your communication style to suit both business and technical audiences, ensuring you can convey value propositions effectively.
