At a Glance
- Tasks: Drive growth for key accounts and build long-term partnerships with valued customers.
- Company: Join Freshworks, a dynamic company focused on innovation and collaboration.
- Benefits: Enjoy private medical insurance, gym allowance, learning budget, and generous PTO.
- Other info: Diverse and inclusive workplace that values your unique potential and passion.
- Why this job: Make a real impact by helping businesses thrive while developing your career.
- Qualifications: 5+ years in SaaS sales or account management with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long‑term, trusted partnerships. This role focuses on our UKI market.
Responsibilities
- Engage, discover & drive results: Grow key accounts through upsell, cross‑sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
- Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
- Execute the Sales Process: Lead complex sales cycles end‑to‑end, securing strategic wins and fostering long‑term partnerships.
- Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
- Hunt & Prospect: Build a strong, future‑ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.
Qualifications
- Experience that counts: 5+ years of experience in SaaS or solution‑based sales, account management, or customer‑facing roles with a track record of success in an aligned territory.
- Strategic mindset: Curiosity, collaboration, and adaptability: you’re open to learning and comfortable navigating change.
- Consultative approach: Experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long‑term value creation.
- Strong communicator: You are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.
- Domain knowledge: Exposure to CRM, EX, CX, or ITSM solutions is a plus.
Additional Information
- Benefits include: Private Medical Insurance
- Gym allowance of £30/month
- Learning and reading budget of up to £1,000 per year
- 25 days of annual Paid‑Time‑Off (PTO)
- Company‑Funded Employee Assistance Program (EAP) for both you and your family
- Discounted Tax Support Services
Freshworks is committed to fostering an environment that enables everyone to find their true potential, purpose, and passion. We welcome colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity, and we believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Lead - Account Manager employer: Freshworks Inc
Freshworks is an exceptional employer that prioritises employee growth and well-being, offering a range of benefits including private medical insurance, a gym allowance, and a generous learning budget. With a strong commitment to diversity and inclusion, the company fosters a collaborative work culture where employees can thrive and make a meaningful impact in the UKI market. Join us to build long-term partnerships and drive real results while enjoying a supportive environment that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Lead - Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Lead - Account Manager at Freshworks Inc, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Freshworks Inc. Tailor your message to explain why you’re drawn to them and how you can contribute as a Lead - Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Lead - Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Freshworks Inc:When writing your cover letter, make sure to tailor your message specifically for Freshworks Inc. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Freshworks Inc
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Freshworks Inc that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Freshworks Inc that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Freshworks Inc’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
