Director - Product Management (London)

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are seeking a highly motivated and experienced Director of Product Management, Outbound to join our team. This role is based in London and will be pivotal in driving the go-to-market strategy, ensuring the successful adoption & success of our products in the European market.

Responsibilities:

Develop and execute the outbound product strategy for the International market, aligning with global product vision and goals.

Providing mentorship and guidance to foster other product manager’s growth and development.

Conduct market research and competitive analysis to identify opportunities and inform product positioning and messaging.

Collaborate with sales, marketing, and customer success teams to ensure successful product launches and ongoing adoption.

Create compelling product collateral, including presentations, demos, and sales tools.

Act as a product leader and evangelist, representing the company at industry events and customer meetings including executive level business reviews.

Own the customer feedback process program where we gather and analyze customer feedback to identify areas for product improvement and inform future product development.

Qualifications

10+ years of experience in product management, with a focus on outbound or go-to-market strategy, consulting or operations role that worked closely with product, GTM, and engineering teams.

Proven track record of successfully launching and growing products in the European market.

Strong validated experience with leadership, business insight, problem-solving, critical thinking, and analytical abilities.

Strong sense of ownership and accountability for program success.

Shown experience working in a complex, multiple BU environment, handling multiple stakeholders.

Strong understanding of the customer support software industry and technology trends, specifically AI.

Exceptional organizational and project management skills. Attention to detail.

Demonstrated ability to lead and coordinate cross-functional work teams toward task completion.

Experience working on a cross-functional team to solve business & tech problems.

Excellent communication, presentation, and interpersonal skills.

Ability to mentor and motivate other team members.

Analytical and data-driven decision-making skills.

Experience working in a fast-paced, dynamic and international environment.

Bachelor's degree in Business, Computer Science, or related field. MBA preferred.

Additional Information

These are some benefits you can expect from us in return:

• Company funded Private Medical Insurance (PMI)
• Company-funded Medical Cash Plan
• Company funded Life Assurance, Income Protection & Critical Illness insurances
• Qualifying workplace pension scheme with company contribution of up to 6%
• Learning & Reading budget of up to £1,000 per year
• Fitness budget of up to £30 per month
• Enhanced Maternity Leave
• 25 days annual Paid-Time-Off (PTO)
• Company funded lunch for days in office
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Long Service Awards
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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