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- Tasks: Lead and mentor a team to drive customer success across Europe.
- Company: Freshworks, a dynamic company focused on customer satisfaction.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Why this job: Shape customer success strategies and make a real impact in a leadership role.
- Qualifications: Experience in customer success and strong leadership skills.
- Other info: Join a high-performing team with opportunities for growth and innovation.
The predicted salary is between 70000 - 90000 £ per year.
We are looking for an experienced Senior Manager of Customer Success to lead and scale our UKI team. Based in London, you will play a key role in ensuring our Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks. Reporting to the Director, Customer Success EMEA, you will define regional strategy, lead a high-performing team of CSMs, and drive alignment across functions to deliver world-class customer outcomes. This is a strategic and hands-on leadership role, ideal for someone who thrives on driving results, developing talent, and shaping customer success at scale.
What You’ll Do
- Lead and mentor a team of 8 CSMs across multiple European markets.
- Drive customer retention, expansion, and advocacy across Enterprise and Mid-Market segments.
- Build scalable, data-driven frameworks for success plans, health monitoring, and playbooks.
- Partner cross-functionally with Sales, Product, Support, and Marketing on expansion strategy and customer engagement.
- Act as an executive sponsor for strategic accounts, fostering strong, outcome-driven relationships.
- Represent the Voice of the Customer, influencing global Customer Success strategy and best practices.
Senior Manager - Customer Success UKI in City of Westminster employer: Freshworks Inc
Contact Detail:
Freshworks Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Customer Success UKI in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal referral can make all the difference when it comes to landing that Senior Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer success strategies and be ready to discuss how you can contribute to their goals. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven results and developed talent in previous roles. This is your chance to demonstrate that you're the right fit for leading a high-performing team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Manager - Customer Success UKI in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Manager - Customer Success. Highlight your experience in leading teams and driving customer success, especially in the UKI market. We want to see how you’ve made a measurable impact in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your leadership style aligns with our goals at Freshworks. Be sure to mention specific achievements that demonstrate your ability to drive results.
Showcase Your Strategic Thinking: In your application, don’t forget to highlight your strategic mindset. We’re looking for someone who can define regional strategies and build scalable frameworks. Share examples of how you’ve successfully implemented strategies in past roles to achieve customer retention and expansion.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Freshworks Inc
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer retention, expansion, and advocacy, as these will be crucial in your discussions. Being able to speak confidently about data-driven frameworks will show that you’re ready to lead a high-performing team.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully mentored teams in the past. Think of specific examples where you’ve driven results or developed talent. This will demonstrate your capability to lead a team of CSMs effectively across multiple markets.
✨Understand Cross-Functional Collaboration
Familiarise yourself with how different departments like Sales, Product, Support, and Marketing work together to enhance customer engagement. Be ready to share experiences where you’ve partnered with other functions to achieve customer success, as this is key for the role.
✨Be the Voice of the Customer
Think about how you can represent the Voice of the Customer in your previous roles. Prepare examples of how you’ve influenced customer success strategies based on customer feedback. This will highlight your ability to shape customer success at scale, which is essential for this position.