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For Companies At a Glance
- Tasks: Engage with customers, drive product adoption, and develop strategic account plans.
- Company: Join a leading tech company focused on customer success and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Experience in customer success and strong relationship-building skills.
- Other info: Dynamic role with opportunities to collaborate across teams and influence C-level stakeholders.
The predicted salary is between 60000 - 80000 £ per year.
As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our mid-market and enterprise customers. You dedicatedly engage with key partners and help them use the Freshworks platform fully. The foundation for this engagement is a precise understanding of our solution as well as in-depth knowledge of the client's business and industry trends.
- Own the customer as the primary point of contact, demonstrate value, and drive Freshworks adoption to achieve business goals.
- Work closely with Account Managers to develop Account Plans for your customers, which will be the roadmap for account expansion.
- Partner with the Account Manager to help ensure expansion opportunities are identified and closed successfully.
- Work closely with professional services, support, and partners to deliver seamless 360-degree support to meet customer needs.
- Be consultative and build in-depth relationships and a complete understanding of their business goals and objectives.
- Build credibility, relationships, and influence C-level stakeholders by advocating our 'Customers for Life' philosophy.
- Be passionate about the products, understand the outcomes the Freshworks product and its features deliver to customers' goals; be able to quantify impact with a value assessment framework and ROI models.
- Provide coaching and education to improve the adoption of the Freshworks product.
- Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and blogs.
- Introduce and implement new products and features to your customers based on needs that you have uncovered in your conversations.
- Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Execs) to complete customer goals, be the 'Voice of the Customer' to provide visibility and/or escalations, and maintain strong reference ability across your book of customers.
Senior Customer Success Manager - UKI in City of Westminster employer: Freshworks Inc
Contact Detail:
Freshworks Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - UKI in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products inside out. We want you to be able to discuss how you can drive Freshworks adoption and demonstrate value to customers right from the get-go!
✨Tip Number 3
Practice your consultative skills! Role-play with a friend or mentor to refine how you build relationships and influence stakeholders. We need you to show that you can be a trusted advisor to our clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Senior Customer Success Manager - UKI in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about customer success and the Freshworks platform. Share specific examples of how you've helped customers achieve their goals in the past.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience with mid-market and enterprise customers, and demonstrate your understanding of industry trends. This shows us that you’re not just sending a generic application!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points where necessary to make it easy for us to see your key achievements and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Freshworks Inc
✨Know Your Stuff
Make sure you have a solid understanding of the Freshworks platform and its features. Familiarise yourself with how these can drive value for customers, as you'll need to demonstrate this knowledge during the interview.
✨Understand the Client's World
Research the industries and businesses of potential clients. Being able to discuss industry trends and how they impact customer success will show that you're not just a product expert but also a strategic consultant.
✨Build Relationships
Prepare to discuss your experience in building relationships with C-level stakeholders. Share specific examples of how you've influenced decision-making and driven customer engagement in previous roles.
✨Show Your Passion
Express your enthusiasm for customer success and the Freshworks products. Be ready to talk about how you've helped customers achieve their goals and how you plan to turn successful customers into advocates.