At a Glance
- Tasks: Lead technical conversations and mentor teams while driving innovative solutions for clients.
- Company: Join Freshworks, a dynamic tech company shaping the future of customer engagement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career advancement.
- Why this job: Be a thought leader in tech, influencing major deals and making a real impact.
- Qualifications: Experience in SaaS pre-sales and strong knowledge of ITSM/ITIL required.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a Principal Solutions Engineer to support the continued growth of our UKI business.
You will play a critical role as the technical expert helping our UKI team close new business opportunities, consulting and selling to the most strategic prospects and accounts at Freshworks in the region.
Principal Solutions Engineers are thought leaders, create assets based on domain expertise and market trends, represent Freshworks at industry conferences, and lead large deal conversations to help close significant deals.
They also mentor the regional solution engineering organization.
Responsibilities
- Thought Leadership – think about problem statements that other SEs are not considering and conduct deep analysis.
- Research market trends, experiential analysis, competitive learning, and analyst research.
- Act as a strong voice for GTM teams when communicating with product teams.
- Identify product gaps, bugs and enhancements and communicate critical issues to product to improve solutioning.
- Convert ideas into institutional intellectual property and knowledge by creating assets based on domain expertise and market trend knowledge.
- Lead large deal conversations and engage with mid‑market and enterprise customers at mid to senior levels.
- Mentor lead or senior solution engineers with technical strategies and approaches to solving customer problems.
- Nurture long‑term partnership value by becoming a trusted advisor to customers.
- Work as part of a team and collaborate closely with extended teams.
- Drive the technical win by evangelizing, enabling and engaging with customers.
- Participate in pre‑sales efforts: technical sales presentations, proof‑of‑concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
- Scope and ensure the success of proof‑of‑concepts (POCs).
- Collaborate with partners to develop joint solutions.
Qualifications
- Mid‑market and enterprise software pre‑sales experience in a Saa S or technology product organization.
- Strong experience with ITSM/ITIL and cloud‑based infrastructure.
- Ability to act as a trusted advisor through all stages of the sales cycle to mid‑market and enterprise customers.
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Principal Solution Engineer in City of Westminster employer: Freshworks Inc
Freshworks Inc. is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. With a strong focus on employee growth, you will have access to mentorship opportunities and the chance to engage with industry leaders in the UKI region. The company offers competitive benefits and a supportive environment that empowers you to make a meaningful impact in the SaaS and enterprise software landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Solution Engineer in City of Westminster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Freshworks Inc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Freshworks Inc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Freshworks Inc!
✨Direct Apply to Freshworks Inc
Let's not forget to apply directly through the Freshworks Inc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Principal Solution Engineer in City of Westminster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Freshworks Inc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Freshworks Inc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Freshworks Inc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
