At a Glance
- Tasks: Lead digital adoption strategies and empower teams with innovative tech solutions.
- Company: Join a leading professional services firm focused on technology and change.
- Benefits: Competitive salary, career growth, and the chance to shape digital transformation.
- Other info: Fast-paced environment with opportunities for peer learning and community building.
- Why this job: Make a real impact by enhancing how people work with cutting-edge digital tools.
- Qualifications: 5+ years in tech adoption, strong stakeholder engagement, and knowledge of Microsoft 365.
The predicted salary is between 36000 - 60000 £ per year.
Freshwater Recruitment is delighted to be partnering with a leading professional services firm to recruit a Digital Adoption Manager. This is an exciting opportunity for an experienced technology adoption or change professional to play a pivotal role in helping the business maximise the value of its digital tools and modern ways of working. This role sits at the intersection of technology, people, and process. You’ll work closely with business services teams and fee‑earning groups to design adoption strategies, streamline workflows, and ensure digital solutions are embedded into everyday practice.
The Role
- You will act as a champion for digital enablement across the firm.
- You’ll support the rollout and ongoing adoption of tools such as Microsoft 365, Copilot and other AI‑powered solutions, combining hands‑on enablement with strong stakeholder engagement and product‑style thinking.
- Key responsibilities include:
- Design and deliver technology adoption strategies that drive real business impact
- Lead workshops, coaching sessions and targeted enablement activities tailored to different teams and seniority levels
- Engage proactively with stakeholders to identify skill gaps, challenges and opportunities for improvement
- Review and analyse business workflows, making practical recommendations to improve efficiency and collaboration
- Build and enhance solutions using low‑code/no‑code tools such as Power Automate, Power BI and AI agents
- Support roadmap planning, feedback integration and feature rollouts to ensure solutions remain aligned with business needs
- Track adoption and usage metrics, using insights to continuously refine approach and demonstrate value
- Build strong internal networks and user communities to encourage peer learning and sustained adoption
About You
This role would suit someone who is passionate about making technology work better for people and enjoys operating in a fast‑paced, evolving environment. You will bring:
- At least 5 years’ experience within a professional services environment (legal preferred), in technology adoption, change, training or product management
- A strong track record of driving adoption for technology or business change initiatives
- Confidence engaging and influencing stakeholders at all levels, including senior leadership
- Solid working knowledge of Microsoft 365 and its practical business application
- Exposure to Power Platform tools (Power Automate, Power BI) and low‑code solutions
- Experience using AI‑powered tools such as Copilot, ChatGPT or similar technologies
- Excellent communication skills, with experience drafting clear, engaging business communications
This is a fantastic opportunity to shape how a large, sophisticated professional services organisation adopts and benefits from digital and AI‑enabled solutions. You’ll have real influence, visibility and the chance to make a tangible difference to how people work every day.
Digital Adoption Manager employer: Freshwater Recruitment
At Freshwater Recruitment, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Digital Adoption Manager, you will thrive in a dynamic environment where your expertise will directly impact the adoption of cutting-edge digital tools, supported by comprehensive training and development opportunities. Our commitment to employee growth, coupled with a strong emphasis on work-life balance and a vibrant workplace culture, makes us an ideal choice for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Adoption Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous work in technology adoption. This will help us see your impact and how you can bring value to the role.
✨Tip Number 3
Prepare for interviews by practising common questions related to digital adoption and change management. We recommend using the STAR method to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Digital Adoption Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in technology adoption and change management. We want to see how your skills align with the role of Digital Adoption Manager, so don’t hold back on showcasing relevant projects!
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your application reflects that. Use clear, engaging language and structure your documents well. We’re looking for someone who can draft compelling business communications, so let your writing shine!
Highlight Your Technical Know-How:Don’t forget to mention your experience with Microsoft 365, Power Platform tools, and AI technologies like Copilot. We want to know how you’ve used these tools in past roles to drive adoption and improve workflows, so be specific!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Freshwater Recruitment
✨Know Your Tech Inside Out
Make sure you’re well-versed in the digital tools mentioned in the job description, especially Microsoft 365 and AI-powered solutions like Copilot. Brush up on how these tools can drive business impact and be ready to discuss specific examples of how you've used them in past roles.
✨Showcase Your Stakeholder Engagement Skills
Prepare to share experiences where you’ve successfully engaged with stakeholders at various levels. Think about how you identified skill gaps or challenges and what strategies you implemented to overcome them. This will demonstrate your ability to influence and drive adoption across teams.
✨Be Ready to Discuss Change Management
Since this role is all about technology adoption and change, come prepared with a few case studies from your previous work. Highlight how you designed and delivered adoption strategies that led to measurable improvements in efficiency and collaboration.
✨Emphasise Your Communication Skills
Excellent communication is key for this role. Be ready to showcase your ability to draft clear and engaging business communications. You might even want to prepare a brief presentation or summary of a past project to illustrate your skills in action.
