Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead change management strategies for a major transformation programme in hospitality.
- Company: Join a central transformation team focused on driving growth in the hospitality industry.
- Benefits: Enjoy hybrid working, competitive pay, and potential contract extension.
- Why this job: Be a key player in shaping change and making a real impact on the organisation's future.
- Qualifications: Experience in change management or transformation roles, ideally in hospitality or retail.
- Other info: Initial 3-month contract with opportunities to influence change across multiple sites.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced Business Change Lead to join a central transformation team within the hospitality industry. As the sole point of accountability for Change Management across the strategic growth programme and other key initiatives, you will play a pivotal role in guiding teams through successful adoption of new ways of working. Your work will ensure that the organisation achieves maximum value from the transformation initiatives, supporting teams in embracing change and setting the business up for long-term success.
Key responsibilities:
- Lead the development of change management strategies for a large transformation programme and supporting initiatives.
- Work closely with programme and project teams to deliver hands-on change management assessments and recommendations.
- Own and implement structured change approaches (e.g., ADKAR, Prosci) across the full change lifecycle.
- Serve as the primary point of contact for all change-related matters, ensuring consistency and accountability.
- Get involved early in strategic initiatives, identifying change impacts and ensuring change management is part of design and planning, not just implementation.
- Conduct change impact assessments and readiness reviews, identifying risks to adoption.
- Build strong relationships across functions such as operations, training, marketing, and tech to co-create and deliver change plans.
- Partner with training and ops teams to develop and roll out training materials for front-line and central teams.
- Monitor post-launch adoption and implement real-time adjustments to improve outcomes.
- Act as an advocate for change management, coaching internal teams on best practices.
Ideal experience & profile:
- Strong background in change management, business consulting, or transformation roles—ideally within hospitality, retail, or other operationally complex sectors.
- Proven experience in designing and executing change strategies across multi-site environments.
- Comfortable working in newly-formed transformation functions and setting up change management practices from the ground up.
- Deep understanding of change management methodologies.
- Excellent relationship-building and influencing skills with the ability to engage stakeholders at all levels.
- Strong communication skills, able to simplify complex concepts and create compelling narratives.
What's on offer?
This is an initial 3 month contract with a strong chance to extend. Outside IR35 rate, hybrid working - central London offices. A chance to shape the Change roadmap for a large transformation Programme.
Change Lead employer: Freshwater Recruitment
Contact Detail:
Freshwater Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Lead
✨Tip Number 1
Network with professionals in the hospitality and change management sectors. Attend industry events or webinars to connect with potential colleagues and learn about their experiences. This can give you insights into the role and help you stand out.
✨Tip Number 2
Familiarise yourself with change management methodologies like ADKAR and Prosci. Being able to discuss these frameworks confidently during interviews will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare examples of past experiences where you've successfully led change initiatives. Be ready to share specific challenges you faced, how you overcame them, and the positive outcomes that resulted from your efforts.
✨Tip Number 4
Research StudySmarter's current projects and values. Understanding our mission and how we approach change management will allow you to tailor your discussions and show how you can contribute to our goals.
We think you need these skills to ace Change Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in change management and transformation roles, particularly within the hospitality or retail sectors. Use specific examples that demonstrate your ability to lead change initiatives and engage stakeholders.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about change management and how your background aligns with the responsibilities of the Change Lead role. Mention your familiarity with methodologies like ADKAR or Prosci and how you've successfully implemented them in past projects.
Showcase Relationship-Building Skills: Highlight instances where you've built strong relationships across various functions. Provide examples of how these relationships helped facilitate successful change initiatives, as this is crucial for the role.
Demonstrate Communication Skills: Use clear and concise language throughout your application. Ensure that you can simplify complex concepts and create compelling narratives, as this is essential for engaging stakeholders at all levels.
How to prepare for a job interview at Freshwater Recruitment
✨Showcase Your Change Management Expertise
Be prepared to discuss your previous experiences in change management, particularly within the hospitality or retail sectors. Highlight specific strategies you've implemented and the outcomes achieved, as this will demonstrate your capability to lead change effectively.
✨Understand the Business Context
Research the company’s current transformation initiatives and understand their strategic goals. This knowledge will allow you to tailor your responses and show how your skills align with their objectives, making you a more compelling candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Prepare examples of how you've handled resistance to change or successfully engaged stakeholders, as these will illustrate your practical experience and approach to change management.
✨Emphasise Relationship-Building Skills
Since the role requires strong relationship-building across various functions, be ready to discuss how you've fostered collaboration in past roles. Share examples of how you've influenced stakeholders and co-created change plans, showcasing your interpersonal skills.
