Salesforce Administrator

Salesforce Administrator (Hybrid – London, UK)

Empowering E-commerce with AI Innovation

A world-leading E-commerce company headquartered in London is seeking an experienced Salesforce Administrator to drive digital transformation through Salesforce and cutting-edge AI tools.

This is a hybrid position offering the opportunity to be part of a tech-forward team using AI to supercharge CRM and business intelligence initiatives.

Key Responsibilities

• Act as the primary administrator for the Salesforce.com platform.
• Manage users, reports, dashboards, workflows, and system configuration.
• Conduct regular system audits and ensure the platform is optimized and up-to-date.
• Collaborate with cross-functional teams to design and implement AI-enhanced data workflows and automations.
• Train and support users across departments; champion adoption of Salesforce and integrated AI tools.
• Maintain accurate and clear documentation for system functionality and changes.
• Work with stakeholders to design data-driven solutions that align with business goals.
• Analyze trends and improve how the organization leverages Salesforce + AI for strategic decision-making.

Ideal Experience & Skills

• Proven experience as a Salesforce Administrator.
• Salesforce Admin Certification (required); additional certifications (Sales Cloud, Service Cloud, Developer) are a plus.
• Experience with AI tools such as Einstein Analytics, Tableau CRM, ChatGPT integrations, or similar.
• Ability to build custom apps, formula fields, workflows, and automate complex processes.
• Strong analytical and data visualization skills.
• Comfortable working in a fast-paced environment where innovation and data insights drive performance.
• Excellent communication and stakeholder management skills.

We offer a competitive compensation package along with outstanding opportunities for career growth!

Please contact hello@freshtechit.com for more information