At a Glance
- Tasks: Help suppliers launch on our award-winning software and ensure a smooth onboarding experience.
- Company: Join Fresho, a fast-growing tech scale-up transforming the food industry for good.
- Benefits: Competitive salary, employee share options, flexible hybrid work, and fun team events.
- Other info: Enjoy a vibrant office culture with free lunches, socials, and opportunities for career growth.
- Why this job: Make a real impact in a dynamic SaaS environment while building relationships with passionate suppliers.
- Qualifications: 1-2 years in customer-facing roles; strong communication and problem-solving skills required.
The predicted salary is between 38250 - 42500 £ per year.
Salary Range: £38,250 - £42,500 Base + Pension + ESOP + Additional earning opportunities through team-based incentive programs
Reports to: Onboarding Manager
Location: London, UK
Work Type: Hybrid
Employment Type: Full Time
About Fresho
Fresho is a fast growing tech scale-up on a mission to transform the food industry for the benefit of people and the planet. Our order management software is revolutionising the way the entire industry operates - from day to day operations, to mental health and wellbeing, to food waste reduction - the impact of Fresho touches every aspect of the sector in a hugely positive way making it more efficient, enjoyable, profitable and sustainable. We work closely with wholesale fresh food suppliers and 45,000 restaurants, cafes, hotels and other foodservice venues.
About the Role
We’re seeking an Onboarding Associate to join the Fresho UK Onboarding Team! In this role, you will facilitate the seamless launch of suppliers onto the Fresho software platform. If you thrive in a fast-paced, customer-centric environment and enjoy problem solving, this role offers the opportunity to make a significant impact in a growing global SaaS business.
This role would be ideal for:
- Entry-level candidates with excellent digital literacy and experience in customer-facing roles (hospitality) who are eager to grow a career in software implementations.
- Candidates who have just started their journey in SaaS/software onboarding, but are looking for greater career growth or a new SaaS vertical.
- Those looking to transition into onboarding from other roles/experiences in SaaS, such as customer experience (CX), operations, or sales.
Good to Know
Salary: The base salary offer for this role will be between £38,250 - £42,500 (plus Pension and ESOP) dependent on experience and skills.
Incentives: We also offer additional earning opportunities through our Onboarding team incentive programs (such as referrals and customer reviews)!
Location: This role is based in the heart of the London tech scene in Old Street (a vibrant WeWork office base with regular events like free lunches, socials and excellent facilities!).
Travel/On-Site Work: Regular London, domestic, and wider UK&I travel is required to support suppliers on-site during their Fresho launch.
Hours: This role requires someone with ongoing schedule flexibility. There is work outside of core business hours to support internal collaboration with global teams and align with supplier schedules.
Training & Onboarding: You’ll be fully supported during your onboarding, with guidance from our experienced UK team to get you set up for success.
Responsibilities
- Customer Relationship Management: Serve as the primary contact for customers throughout their implementation journey, ensuring adherence to project timelines, quality standards, and customer satisfaction.
- Project Management and Solution Integration: Manage many projects or implementations at any one time, communicate effectively, influence stakeholders, and prioritise tasks.
- Training and Support: Deliver tailored training to supplier teams via virtual sessions or face-to-face during onsite visits.
- Technical Support and Issue Resolution: Respond quickly to technical challenges during onboarding, providing practical solutions or escalating as needed.
- Collaboration and Product Development: Collaborate with cross-functional teams to enhance customer experience and drive product innovation.
Qualifications, Skills, and Experience
Must Haves:
- 1–2 years’ experience in a professional, customer-facing or operational role.
- Confident communicator with strong relationship-building skills.
- Excellent time management and ability to juggle multiple priorities.
- Excellent digital literacy, tech-savvy, with experience using tools like Google Workspace, Trello, Slack.
- A growth mindset with strong problem-solving ability.
- Willingness and ability to travel and work flexibly when required.
It’s a Bonus if You Bring:
- Previous experience working in a fast-paced, busy hospitality environment.
- Experience onboarding or integrating accounting/operations software.
- Project Management training or certifications.
In return we’ll offer everything you need to live and work well.
Customer Implementation Associate (software/SaaS) employer: Fresho
Fresho is an exceptional employer, offering a vibrant work culture in the heart of London's tech scene, where innovation meets purpose. With a strong focus on employee growth through mentoring programmes and access to resources like LinkedIn Learning, Fresho empowers its team members to thrive in their careers while contributing to meaningful change in the food industry. The hybrid work model, coupled with regular social events and a supportive environment, makes Fresho a fantastic place for those looking to make a real impact in a fast-paced, dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Implementation Associate (software/SaaS)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fresho. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fresho before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Implementation Associate (software/SaaS)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fresho:Your cover letter is your chance to shine! Tell us why you want to work at Fresho specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fresho!
How to prepare for a job interview at Fresho
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
