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Fresho Pty

Account Manager - UK

London Full-Time 45000 - 48000 £ / year (est.) No home office possible

At a Glance

Tasks: Manage key supplier accounts, build relationships, and drive product adoption.
Company: Fresho is a fast-growing tech scale-up transforming the food industry for people and the planet.
Benefits: Enjoy hybrid work, uncapped commission, employee share options, and wellness support.
Why this job: Join a dynamic team making a positive impact in the food sector while growing your career.
Qualifications: 3+ years in B2B SaaS account management with strong communication and commercial skills.
Other info: Flexible working, mentoring programmes, and regular socials to keep the vibe fun!

The predicted salary is between 45000 - 48000 £ per year.

Join to apply for the Account Manager – UK role at Fresho

This range is provided by Fresho. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Reports to: General Manager – UK

Location: London, UK

Work Type: Hybrid

Employment Type: Full Time

Pay:

30% uncapped commission
ESOP

About Fresho

Fresho is a fast growing tech scale-up on a mission to transform the food industry for the benefit of people and the planet .

Our order management software is revolutionising the way the entire industry operates – from day to day operations, to mental health and wellbeing, to food waste reduction – the impact of Fresho touches every aspect of the sector in a hugely positive way making it more efficient, enjoyable, profitable and sustainable.

We work closely with wholesale fresh food suppliers and 45,000 restaurants, cafes, hotels and other foodservice venues.

Fundamental to our culture is the belief that our people are everything. We are purposefully building our culture alongside our business to make Fresho a fun, positive and inclusive place to work for our dynamic team of Freshonauts.

Fresho has raised over $45m to date and processes almost $400m monthly through the platform with 750,000 orders monthly. We are headquartered in Melbourne, Australia with offices in London, United Kingdom and Auckland, New Zealand, and customers in Australia, United Kingdom, United States, Ireland and New Zealand.

About the Role

We’re looking for a commercially-minded, customer-centric Account M anager to join Fresho’s UK team. In this role, you’ll take ownership of a portfolio of key supplier accounts – building relationships, spotting growth opportunities, and helping customers get more value from Fresho. You’ll be the face of Fresho for your accounts: identifying upsell opportunities, driving product adoption, and ensuring our customers are set up for long-term success.

This is a high-impact role suited to someone who thrives in a fast-moving scale-up envi ronment, loves building relationships, and has a track record of growing B2B accounts .

Good to Know

Salary: The base salary on offer for this role will be between £45,000–£48,000 dependent on experience and skills (plus pension and ESOP) with no cap on co m
mission. Location: This is a hybrid role based 4 days a week at our London HQ at The Fisheries in London Fields, or on t
he road.Travel/On-S ite Work: Local London and broader UK travel is required to support your Accounts on-site – a chance to see your work in action and build real relationships.

Responsibilities

Account Management & Relationship Building (30%)

Own and grow a portfolio of supplier accounts across the UK
Develop strong relationships with key decision-makers (e.g. owners, directors, C-suite)
Share data-driven content relevant to your accounts including Case Studies, New Feature Briefs and educational content to enable their business goals
Act as a trusted advisor and product expert for your accounts
Manage renewals, pricing reviews, and contract amendments

Revenue Growth & Upsell (30%

Use data to demonstrate the success and opportunities of their relationship with Fresho
Identify and close upsell opportunities (e.g. Payments, AI Ordering, Paid Support)
Increase average revenue per account (ARPA) through solution selling
Collaborate with Sales and Product teams to introduce new features and products

Platform Engagement & Product Ad (30%)

Increase customer usage of Fresho’s features (e.g. Inventory tools, Payments)Work with CX and Onboarding teams to support training and adoption
Gather customer feedback and relay insights to Product and Engineering teams

Process & Reporting (10%)

Maintain accurate records in Salesforce (meetings, calls, contacts, opportunities)
Track account performance and report against key metrics (e.g. retention, ARPA growth)
Contribute to process improvements and internal best practices

Success Looks Like

Success in this role will result in achieving MRR targets through upsell growth, supported by strong relationships and product adoption

High retention rates across your managed accountsIncreased feature adoption across your accounts (Inventory, Payments, AI Ordering, etc.)
Smooth execution of annual price reviews and support with price change implementation
Generation of new business through supplier referrals from existing accounts
Reactivation of non-using but paying accounts to increase value and reduce churn
Demonstrated collaboration with CX, Sales, and Marketing to drive shared baccount goals
Regular flow of actionable product and market intelligence to the Product & Engineering teams

Qualifications, Skills, and Experience

Must-Have Skills

3+ years in a B2B SaaS Account Manager or similar client-facing role
Proven track record of managing and growing commercial accounts
Strong communication and stakeholder management skills
Commercial acumen and ability to spot upsell opportunities
Comfortable using CRM tools (e.g., Salesforce) and collaborating cross-functionally
Tech-savvy – comfortable and can use internal tools such as Slack, Google Workspace, Aircall, and more with ease
Data-driven – be able to collect and communicate the stories behind data that show relevant trends and opportunities for your portfolio

Fresho’s values

Successful candidates will be able to demonstrate these values:

Respectfully authentic – build trust, be yourself and be a good team member
Growth mindset – think big and keep learning
Customer focused – focus on the user and all else will follow
Own it together – we take responsibility and we collaborate

It’s a Bonus if You Bring

Experience in payments, hospitality tech, or similar B2B software environments.
Familiarity with foodservice suppliers, supply chains, or wholesale distribution.
Background working in a scale-up or startup environment where pace, ambiguity, and ownership are part of the culture.

In Return we’ll Offer

Everything you need to live and work well.

Employee Share Option Plan so you can share in Fresho’s success
LinkedIn Learning Subscription with weekly work time dedicated to growing new skills
Mentoring programme to help you grow and exceed your potential
Flexible working with hybrid and fully remote teams
Procaffeinating Wednesdays where the coffee’s on us + in office coffee machines
Weekly fresh fruit in the office
Regular socials (with snacks and drinks of course!)
Fresho merch so you can look sharp in our branded swag
Referral bonuses – invite your friends and get paid for it!
Employee Assistance Program to support your mental health and wellbeing
CEO Book Club where role related e-books are on us
Fresho Sponsorship program to support your personal interests outside of work
Paid time off for fertility treatments and generous parental leave policy

Fresho embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time