At a Glance
- Tasks: Provide insights to enhance customer understanding and support sales strategies.
- Company: Join a leading client in the social care sector focused on growth.
- Benefits: Competitive day rate, remote work, and opportunity to influence key strategies.
- Other info: Immediate start with a dynamic team for a 3-month contract.
- Why this job: Make a real impact by shaping customer insights in a vital industry.
- Qualifications: Experience in commercial insight and working with public sector customers.
The predicted salary is between 30000 - 42000 € per year.
A client in the social care sector is seeking a Customer Insights Consultant to join the team for an initial contract engagement. You will support the Head of Commercial Strategy by providing hands-on commercial insight, structure, and planning to inform sales approaches and lay the groundwork for growth. The objective of the role is to improve customer understanding, strengthen product positioning, and create practical foundations for future sales and marketing activity.
Responsibilities
- Build and consolidate insight on Local Authority customers, commissioning environments, and purchasing behaviours
- Analyse existing internal data to strengthen understanding of customer segments, journeys, and buying drivers
- Review and improve product positioning, value propositions, and commercial messaging across the portfolio
- Support development of clearer, more consistent sales and marketing materials and practical foundations for future campaigns
Requirements
- Strong background in commercial insight, customer segmentation, or commercial strategy within complex service organisations
- Experience working with public sector customers and/or Local Authorities, ideally within commissioned services or B2B sector
- Comfortable working hands-on with data, ambiguity, and evolving commercial environments
- Able to bring structure, clarity, and pace while working closely with senior stakeholders
Details
- Start date: Immediate
- Duration: 3 months
- Day rate: £300 - £350 LTD
- Location: Remote, UK Based
Customer Insights Consultant - Social Care in Warrington employer: Freshminds
As a leading player in the social care sector, our company offers a dynamic and supportive work environment where your insights can drive meaningful change. We prioritise employee growth through continuous learning opportunities and foster a collaborative culture that values innovation and strategic thinking. With the flexibility of remote work, you can enjoy a healthy work-life balance while contributing to impactful projects that enhance customer understanding and service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights Consultant - Social Care in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Customer Insights Consultant role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with customer segmentation and commercial strategy. We want to see how you’ve tackled similar challenges before!
✨Tip Number 3
Be ready for the interview! Research the company and its approach to social care. We suggest preparing questions that show your understanding of their needs and how you can provide insights to improve their sales strategies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so don’t hesitate to reach out if you need any tips or support.
We think you need these skills to ace Customer Insights Consultant - Social Care in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Insights Consultant. Highlight your experience in commercial insight and customer segmentation, especially within the social care or public sector. We want to see how your background aligns with the needs of our client!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've improved customer understanding or strengthened product positioning in previous roles. We love a good story that showcases your skills!
Showcase Your Data Skills:Since the role involves working hands-on with data, make sure to highlight your analytical skills. Share any relevant experiences where you've used data to inform sales strategies or improve customer journeys. We’re looking for someone who can bring structure and clarity to complex information!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Freshminds
✨Know Your Customer Insights
Make sure you brush up on your knowledge of customer insights, especially in the social care sector. Familiarise yourself with how Local Authorities operate and their purchasing behaviours. This will help you demonstrate your understanding of the role and show that you're ready to hit the ground running.
✨Data is Your Best Friend
Since the role involves working hands-on with data, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to inform commercial strategies or improve product positioning. This will showcase your analytical skills and your ability to derive actionable insights.
✨Showcase Your Stakeholder Management Skills
You'll be working closely with senior stakeholders, so it's crucial to highlight your experience in managing relationships. Prepare examples of how you've successfully collaborated with different teams or clients, particularly in complex service organisations. This will demonstrate your ability to bring structure and clarity to projects.
✨Prepare for Ambiguity
The job description mentions working in evolving commercial environments, so be ready to discuss how you've navigated ambiguity in past roles. Share specific instances where you've adapted to changing circumstances and still delivered results. This will show that you're flexible and can thrive in dynamic settings.
